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  • 2016

  • Pinillos, Roberto; Marcos, Samuel; Feliz, Raul; Zalama, Eduardo; Gómez-García-Bermejo, Jaime (2016): Long-term assessment of a service robot in a hotel environment. In: Robotics and Autonomous Systems 79, S. 40-57. DOI: 10.1016/j.robot.2016.01.014

    DOI: https://doi.org/10.1016/j.robot.2016.01.014 

    Abstract: The long term evaluation of the Sacarino robot is presented in this paper. The study is aimed to improve the robot‘s capabilities as a bellboy in a hotel; walking alongside the guests, providing information about the city and the hotel and providing hotel-related services. The paper establishes a three-stage assessment methodology based on the continuous measurement of a set of metrics regarding navigation and interaction with guests. Sacarino has been automatically collecting information in a real hotel environment for long periods of time. The acquired information has been analyzed and used to improve the robot’s operation in the hotel through successive refinements. Some interesting considerations and useful hints for the researchers of service robots have been extracted from the analysis of the results. (PsycINFO Database Record (c) 2019 APA, all rights reserved)

    Keywords: Bedienung & Handhabung, Communication, Hospitality industry, Human Computer Interaction, Metric, Robot assessment, Robotics, service robot, social interaction, Social robot, Social robotic, Walking
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