Alle Publikationen
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2011
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(2011) : Etiquette In Motivational Agents: Engaging Users And Developing Relationships In: Hayes, Caroline C.; Miller, Christopher Allan (Hg.): Human-computer etiquette: Cultural expectations and the design implications they place on computers and technology: Boca Raton, Fla.: CRC Press, S. 205-230
Abstract: Micro-analysis of face-to-face interaction among humans can tell us a great deal about how to design etiquette into our human-machine interfaces in order to make them more intuitive, robust, and easy to use. Human protocols for conversational turn-taking, indicating understanding, marking emphasis, and displaying presumed relationship status, are but a few of the myriad verbal and nonverbal cues that can be observed in face-to-face interaction and incorporated into our systems. However, one of the most interesting-and challenging aspects of human interaction for both analysis and emulation is that the “rules of engagement”—that is, etiquette-expectations change frequently and ªuidly during a single encounter. A person must know if their interlocutor is engaging in serious talk, social chat, play, storytelling, or joke-telling to know how to interpret their behavior and to respond appropriately. In addition, these rules can also slowly evolve as a pair of interlocutors develops a relationship over time. is chapter will discuss these phenomena in human social interactions and their rami¤cations for developing human-like machine interfaces such as the animated health counselor shown in Figure 9.1. is work focuses on a particular type of application as a motivating example-the use of computerized animated counselors for long-term health behavior change interventions-and why at least some of the interaction styles that are e¢ective in this domain comprise rules of etiquette that would not be considered “nice” by Emily Post.
Keywords: Agent, Antworten im Rahmen einer Konversation, Art der Beziehung zum Interaktionspartner, Betonung, doppelter Treffer, Ernsthaftigkeit einer Situation, Erzählweise, Etikette, Etiquette as rules of expectation, Favoriten, Für spezifische Situationen festgelegte Verhaltensregeln, humor, Konversationskonventionen als Etikette-Erwartungen, Korrespondenz, Mensch oder Maschine, Mensch-Technik-Interaktion, Mensch-Technik-Relationen (MTR), Mensch-Technische Systeme, Modelle, narrative, Plauderei, Prosody, Realtechnik, Signalisieren von Verstehen, Situationsbedingter Kontext, Sozial Intelligente Agenten, Soziale Angemessenheit, Soziale Distanz, Soziale Robotik, Soziosensitive Systeme, Spiel, Sprachgebrauch, Sprechmelodie, Technik, Theorien, Turn-taking innerhalb der Konsersation, User, Volltreffer, Witze 2008
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(2008): Theory and measurement of social intelligence as a cognitive performance construct.
Abstract: Examined social intelligence as a construct within the nomological network of existing human-ability constructs. Social intelligence is first discussed within a structural performance model that distinguishes between social understanding, social memory, social perception, and social creativity as the cognitive ability domains. This model also includes a hierarchal assumption in terms of a higher-order social-intelligence factor, and taxonomic considerations are applied that identify additional classificatory principles in definitions of social intelligence. Then, the development of a test battery to assess social intelligence in the operational ability domains (social understanding, social memory, and social perception) is presented. The multitrait-multimethod design included written and spoken language, pictures, and videos, and all tasks were systematically varied in terms of setting as well as number of people involved in situations. Thereafter, 2 empirical studies are presented that were conducted with 126 university students (mean age 21 years) and 182 adults (mean age 28 years), respectively. In both studies, participants completed the test battery of social intelligence, as well as German versions of the Berlin Intelligence Structure Test (BIS-Test), NEO-FFI, a simple reaction time task, a mouse speed task, Readspeed, the Social Behavior Questionnaire (FBS), and a biographical questionnaire. In addition, the participants in Study 2 completed a long-term memory task, an exhaustion questionnaire, the German version of the Social Emotional Intelligence Scale, an empathy questionnaire, the altruism scale of the German version of the FPI-R, and a depression questionnaire. The purpose of the studies was to examine the psychometric properties of social intelligence tasks and to examine construct validity of social intelligence. Results showed sufficient reliability, and a two-factor structural model of social intelligence was confirmed with correlated factors of social understanding and memory. No higher-order general social-intelligence factor was supported in Study 2. Social-intelligence factors were discernible from academic intelligence, whereas the social-memory factor correlated with BIS memory scores. Few gender effects were observed in both studies in favor of women. The results are discussed in regards to their consequences for the social-intelligence construct and the test approach as well as the underlying taxonomic considerations. Finally, considerations about test modifications and extensions are addressed.
Keywords: Academic Aptitude, BIS-TEST & NEO-FFI, cognitive ability, construct validity, Emotional Intelligence, Emotionale Intelligenz, Fähigkeit (Schule und Hochschule), Fragebögen, Intelligence, Intelligenz, Kognitive Fähigkeiten, Measurement, Messung, Modelle, MODELS, multitrait-multimethod, Personality Scales & Inventories, Personality Traits & Processes, Persönlichkeitseigenschaften und Persönlichkeitsprozesse, Persönlichkeitstests, psychometrics, Psychometrie, Questionnaires, social creativity, Social intelligence, social memory, Social Perception, Social Skills, social understanding, Soziale Fertigkeiten, Soziale Intelligenz, Soziale Wahrnehmung, Test Construction, Test Reliability, Test Validity, Testreliabilität, Testvalidität 2007
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(2007): Reviving the search for social intelligence - A multitrait-multimethod study of its structure and construct validity. In: Personality and Individual Differences 42 (1), S. 3-14. DOI: 10.1016/j.paid.2006.04.027
DOI: https://doi.org/10.1016/j.paid.2006.04.027 Abstract: Investigated the multidimensionality of social intelligence and the differences between this concept and the concept of academic intelligence. A total of 118 high school and 1st-year psychology students aged 17 to 33 years completed the following measures: the Chapin Social Insight Test (SIT), the Social Translation Subtest (ST), a subtest of the Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT-Faces), the Interpersonal Perception Task-15 (IPT-15), the Tacit Knowledge Inventory for managers (TKIM), and the Berlin Intelligence Structure Test (BIS). Additionally, social memory was tested verbally, pictorially, and video-based. Results support the suggested factor structure of social intelligence, and quite low correlations between social and academic intelligence tests are found, except for the social memory tests. It is concluded that the design of the postulated social intelligence model holds true, and that social and academic intelligence present 2 separate constructs.
Keywords: Academic Aptitude, Emotional Intelligence, Emotionale Intelligenz, Fähigkeit (Schule und Hochschule), Intelligence, Intelligenz, Modelle, MODELS, multidimensionality of social intelligence & definition of academic intelligence, numerous tests on social memory & knowledge & understanding & academic intelligence, Personality Traits & Processes, Persönlichkeitseigenschaften und Persönlichkeitsprozesse, science direct, Social Skills, Soziale Fertigkeiten, Soziale Intelligenz, Theorien, Theories 2002
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(2002): Soziale Kompetenz - Definition, Strukturen und Prozesse. In: Zeitschrift für Psychologie 210 (4), S. 154-163. DOI: 10.1026//0044-3409.210.4.154
DOI: https://doi.org/10.1026//0044-3409.210.4.154 Abstract: Social competence is a prominent object of psychological research since many years. We discuss the basics of this research. First, we differentiate between social competence and social competent behavior, describe the natur of social competence and define it in contrast to related concepts like social intelligence. Second, we elaborate the structure of social competence which can be seen as a mix of single competencies. Third, a modell is presented, which describes the prosess from competence to competent behavior. Beside this we discuss research problems as well as research questions for the future.
Keywords: Begriffe, competence, Concepts, definition & differentiation & structure & model of genesis of socially competent behavior, Personality Traits & Processes, Persönlichkeitseigenschaften und Persönlichkeitsprozesse, Kompetenz, Psychological Terminology, Psychologische Terminologie, Modelle, MODELS, Social Behavior, social competence & socially competent behavior, Social intelligence, social psychology, Social Skills, Soziale Fertigkeiten, soziales Verhalten, Sozialpsychologie, topics for future research
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