Alle Publikationen
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2018
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(2018): When different “codes” meet. Communication styles and conflict in intercultural academic meetings. In: Language & Communication 61, S. 1-14. DOI: 10.1016/j.langcom.2017.10.001
Abstract: This study focuses on conflict situations in bilingual academic meetings to investigate the communication styles used by Chinese and American university faculty. The ethnographic participant observation used as the main method was cross-checked with post-meeting interview data. The findings revealed that, due to the conflicting priorities in meeting protocol and behaviors in Taiwanese and American cultures, tension is experienced by faculty members of both cultures. What it means to have a meeting and how members address various issues does vary from culture to culture. It is suggested that conflict situations be ameliorated by more cross-cultural understanding of meeting codes, especially by those in leadership positions.
2015
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(2015): The Power to Oblige. Power, Gender, Negotiation Behaviors, and Their Consequences. In: Negotiation and Conflict Management Research 8 (1), S. 1-24. DOI: 10.1111/ncmr.12045
Abstract: This study experimentally examined how power and gender affect negotiation behaviors and how those behaviors affect negotiated outcomes. One hundred and forty‐six dyads, in four combinations of power and gender, negotiated compensation agreements. In line with gender stereotypes, male negotiators were more dominating and females more obliging and somewhat more compromising. However, partially challenging the common association of power and masculinity, high‐power negotiators were less dominating and more collaborating, obliging and avoiding than their low‐power opponents. Generally, feminine and high‐power behaviors induced agreement while masculine and low‐power behaviors enhanced distributive personal gain. The study also assessed patterns of behavioral reciprocity and used sophisticated analytic tools to control for dyadic interdependence. Therefore it helps to elucidate the negotiation process and the role that power and its interplay with gender play in it. (PsycINFO Database Record (c) 2016 APA, all rights reserved) zitiert von 21
2013
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(2013): Respectful Language. In: Journal of Psychological Issues in Organizational Culture 3 (S1), S. 115-132. DOI: 10.1002/jpoc.21103
Abstract: This article outlines key ideas from a small‐scale piece of research undertaken as a study for a dissertation into language use in learning organizations. The inquiry focuses on how language use may be used in reflection when understood as ethical leadership action. Anecdotal evidence suggested that an eye on the bottom line and a compliance approach imposed by legislation during a period of recession had a negative effect on dialogue, with exchanges being less courteous and less generous during daily dealings. The aim of this study was to find out what professionals working in the field of learning and development understand the term respectful language to mean. The study explored theories based on reflection and drawn on experience. It modeled ethical practice by way of presenting the ideas of a diverse community of practice. The findings are presented as an interpretation based on rich narratives, which practitioners may find useful to aid their dialogue in a tough economic climate. (PsycINFO Database Record (c) 2016 APA, all rights reserved) zitiert von 1
2010
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(2010): Factors Affecting Courteous Behavior. In: The Journal of Social Psychology 115 (2), S. 169-174. DOI: 10.1080/00224545.1981.9711655
Abstract: Tested whether an individual could increase the likelihood that another person would act in a more courteous manner toward her or him. Ss were 84 males and 84 females who had to exit from a parking lot by walking through a 15-yd corridor with doors at both ends. Results show that only if a confederate (C) 'intentionally' held the 1st door open for the S would the S reciprocate and hold the 2nd door open for C. Males engaged in more courteous behavior than females, thus supporting previous studies that American females are less prosocial than males. (14 ref) (PsycINFO Database Record (c) 2016 APA, all rights reserved) zitiert von 7
2007
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(2007): Social communication. New York [u.a.]: Psychology Press (Frontiers of social psychology)
Abstract: Presents an overview of the topic of social communication within the field of social psychology. Contributions focus on the tools and repertoires evolved by social communication to deal the demanding trade-off inherent in communication: For communication to be successful, it must be informative and subtle at the same time. Contents: (1) K. Fiedler: Frontiers of research on social communication: Introduction and overview. (A) Communication within and between groups and cultures. (2) Y. Kashima, O. Klein, and A. E. Clark: Grounding: Sharing information in social interaction. (3) D. Wigboldus and K. Douglas: Language, stereotypes, and intergroup relations. (4) L. G. Conway, III and M. Shaller: How communication shapes culture. (5) H. Giles et al: Accommodating a new frontier: The context of law enforcement. (6) D. Stahlberg et al: Representation of the sexes in language. (B) Strategic uses of social communication. (7) H.-P. Erb and G. Bohner: Social influence and persuasion: Recent theoretical developments and integrative attempts. (8) M. Wänke: What is said and what is meant: Conversational implicatures in natural conversations, research settings, media, and advertising. (9) A. B. Hollingshead, G. C. Jacobsohn, and S. J. Beck: Motives and goals in context: A strategic analysis of information sharing in groups. (C) Social communication, affect, and behavior regulation. (10) J. Bavelas and J. Gerwing: Conversational hand gestures and facial displays in face-to-face dialogue. (11) A. Vrij: Deception: A social lubricant and a selfish act. (12) C. Chung and J. Pennebaker: The psychological functions of function words. (D) Social communication and adaptive behavior regulation. (13) M. Snyder and A. Stukas, Jr.: Interpersonal processes in context: Understanding the influence of settings and situations on social interaction. (14) G. R. Semin: Linguistic markers of social distance and proximity. (15) M. Corballis: The evolution of language. (16) M. Schober: Epilogue: Language at the heart of social psychology.
1992
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(1992): When Courtesy Fails. Gender Roles and Polite Behaviors1. In: Journal of Applied Social Psychology 22 (18), S. 1399-1416. DOI: 10.1111/j.1559-1816.1992.tb00956.x
Abstract: 284 university students (49% men, aged 17–57 yrs) responded to a questionnaire in which they evaluated scenarios of cross-sex courteous acts, described their recent experiences with courtesy, and identified courteous behaviors that they commonly performed for and expected from others. There was a tendency for courtesies from a woman to a man to be viewed less favorably than courtesies from a man to a woman. Most Ss had directed their most recent act of courtesy toward a female and had received their most recent act from a person of the opposite sex. Some common courtesies tended to be directed toward females more than males, and males were expected to perform certain courtesies such as opening doors and paying for things for women. Results confirm the theory that courteous behaviors may serve to perpetuate gender role stereotypes and to regulate interactions between the sexes. (PsycINFO Database Record (c) 2016 APA, all rights reserved) zitiert von 18
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