Alle Publikationen
- <<
- <
- 1
2016
-
(2016): Mitigation of Interpersonal Conflicts. Politeness and Time Pressure. In: Personality and Social Psychology Bulletin 22 (10), S. 1035-1042. DOI: 10.1177/01461672962210007
Abstract: The prediction that behavioral politeness would evoke mitigating responses and compliance by the other participants was examined in a role-playing experiment. Seventy-three mala Japanese students verbally interacted with a confederate opponent, who expressed her unreasonable requests politely or impolitely. Participants were pressed to respond to the request either impolitely or after a 30-s delay. The effects of politeness were observed on compliance and on tactical dimensions; that is, participants more frequently complied with and gave more integrative and appeasing responses to the polite confederate than the impolite one. Time pressure was found to limit the effects of politeness only regarding the hostile-appeasing dimension of response.
- <<
- <
- 1