Alle Publikationen
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2016
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(2016): Lernkultur und Kompetenzentwicklung. In: Personal quarterly 68 (2), S. 6-8
Abstract: Im Gesprach mit Karlheinz Sonntag wird die Bedeutung der Organisationskultur fur die Kompetenzentwicklung von Beschaftigten auf betrieblicher und individueller Ebene beleuchtet. Neben Voraussetzungen einer Erfassung der Lernkultur, die eine Ableitung fundierter Human-Resource-Aktivitaten ermoglicht, werden Wechselwirkungen zwischen Lernkultur und Kompetenzentwicklung betrachtet. Daruber hinaus wird auf die Rolle von Fuhrungskraften bei der Pflege von Lernkultur und der Ausgestaltung forderlicher Lernumgebungen, den Nutzen von Kompetenzmanagementsystemen und notwendige Kompetenzen im Zusammenhang mit einer zunehmenden Flexibilisierung der Arbeitsverhaltnisse eingegangen.
2014
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(2014): Professionalism. A framework to guide medical education. In: Medical education 48 (10), S. 980-987. DOI: 10.1111/medu.12520
DOI: http://www.ncbi.nlm.nih.gov/pubmed/25200018 Abstract: CONTEXT Despite considerable advances in the incorporation of professionalism into the formal curriculum, medical students and residents are too often presented with a mechanical, unreflective version of the topic that fails to convey deeper ethical and humanistic aspirations. Some misunderstandings of professionalism are exacerbated by commonly used assessment tools that focus only on superficially observable behaviour and not on moral values and attitudes. METHODS Following a selective literature review, we engaged in philosophical ethical analysis to identify the key precepts associated with professionalism that could best guide the development of an appropriately reflective curriculum. RESULTS The key precepts needed for a robust presentation of professionalism can be grouped under two headings: 'Professionalism as a trust-generating promise' (representing commitment to patients' interests, more than a mere business, a social contract, a public and collective promise, and hard work), and 'Professionalism as application of virtue to practice' (based on virtue, deeper attitudes rather than mere behaviour, and requiring of practical wisdom). CONCLUSIONS These key precepts help students to avoid many common, unreflective misunderstandings of professionalism, and guide faculty staff and students jointly to address the deeper issues required for successful professional identity formation.
2011
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(2011): Want a tip? Service performance as a function of emotion regulation and extraversion. In: The Journal of applied psychology 96 (6), S. 1337-1346. DOI: 10.1037/a0022884
DOI: http://www.ncbi.nlm.nih.gov/pubmed/21480687 Abstract: Surface acting and deep acting with customers are strategies for service performance, but evidence for their effectiveness is limited and mixed. We propose that deep acting is an effective strategy for most employees, whereas surface acting's effect on performance effectiveness depends on employee extraversion. In Study 1, restaurant servers who tended to use deep acting exceeded their customers' expectations and had greater financial gains (i.e., tips) regardless of extraversion, whereas surface acting improved tips only for extraverts, not for introverts. In Study 2, a call center simulation, deep acting improved emotional performance and increased the likelihood of extrarole service behavior beyond the direct and interactive effects of extraversion and other Big Five traits. In contrast, surface acting reduced emotional performance for introverts and not extraverts, but only during the extrarole interaction. We discuss implications for incorporating traits into emotional labor research and practice.
Keywords: Adolescent, Adult, Authentizität von dargestellter Emotion, Business Studies, dominance, Emotions/classification, Extraversion (Psychology), Female, Humans, Internal-External Control, Interpersonal Relations, Male, Pennsylvania, Personality/classification, Professional Competence, Psychologie, Social Behavior, Students/psychology, Work/psycholohy, Young Adult 2008
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(2008): Etiquette-based medicine. In: The New England journal of medicine 358 (19), S. 1988-1989. DOI: 10.1056/NEJMp0801863
DOI: http://www.ncbi.nlm.nih.gov/pubmed/18463374 Abstract: Patients ideally deserve to have a compassionate doctor, but might they be satisfied with one who is simply well-behaved? When I hear patients complain about doctors, their criticism often has nothing to do with not feeling understood or empathized with. Instead, they object that “he just stared at his computer screen,” “she never smiles,” or “I had no idea who I was talking to.” During my own recent hospitalization, I found the Old World manners of my European-born surgeon — and my reaction to them — revealing in this regard. Whatever he might actually have been feeling, his behavior — dress, manners, body language, eye contact — was impeccable. I wasn't left thinking, “What compassion.” Instead, I found myself thinking, “What a professional,” and even (unexpectedly), “What a gentleman.” The impression he made was remarkably calming, and it helped to confirm my suspicion that patients may care less about whether their doctors are reflective and empathic than whether they are respectful and attentive.
Keywords: Disziplin, Education, Medical/methods, Etikette, Etiquette, Fachetiketten, Favoriten, Humans, Medizin, Observablen/Kriterien für sozial angemessenes Verhalten und dessen Bewertung, Patient Care, Physician-Patient Relations, Professional Competence, Rolle (Beruf), Soziale Angemessenheit, Zugeschriebene Kompetenz 2007
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(2007): Should we reject the expertise hypothesis?. In: Cognition 103 (2), S. 322-330. DOI: 10.1016/j.cognition.2006.05.003
DOI: http://www.ncbi.nlm.nih.gov/pubmed/16780825 Abstract: On the basis of a review of the literature and the results of three experiments with dog experts, Robbins and McKone [Robbins, R. A., & McKone, E. (2006). No face-like processing for objects-of-expertise in three behavioural tasks, Cognition] argue that there is little or no evidence supporting an expertise account of the differences in configural processing that are typically observed between faces and non-face objects. In the spirit of a debate that has become overly polarized, we believe that R&M often emphasized relatively unimportant controversial issues at the expense of bigger, more important questions. We also feel that some of R&M's arguments are rooted in methodological confusions that should be clarified because they have implications beyond this specific debate. In this commentary, we first clarify issues surrounding the proper statistical analysis of the composite paradigm, a methodology that is commonly used to assess configural and holistic effects in both face and non-face objects. We then discuss several theoretical issues that we feel are central to the debate regarding accounts of face-specificity. We also briefly review positive evidence for the correlation between measures of behavioral expertise and neural markers of face-selectivity. Unlike R&M, we believe the positive evidence for expertise effects, both behavioral and neural, greatly outweighs evidence stemming from null results and that it clearly motivates the importance of future work on the role of experience in the specialization of visual cortex.
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