Alle Publikationen
2017
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(2017): Children’s early awareness of the effect of interpersonal status on politeness. In: Journal of Politeness Research 13 (1). DOI: 10.1515/pr-2014-0016
Abstract: This study discusses two Mandarin-speaking children's linguistic politeness through longitudinally observing their uses of request forms with regard to different interactional situations where their interpersonal status may vary accordingly. It seems that the children demonstrate a systematic correspondence between request forms and directness to adhere to politeness at an early age. Although they apparently prefer to utilize comparatively more direct request forms most of the time, a closer investigation reveals a division of labor: they appear to use simple imperatives when their interpersonal status is either superior or equal to their parents and use declaratives with the lexeme WANT when their interpersonal status is inferior. It is therefore suggested that politeness may be mutually negotiated between interlocutors and that children should get socialized with politeness through interaction with adults or other children within various social or interpersonal relationships.
Keywords: Direkte oder indirekte Art der Fragestellung/Formulierung etc., Familie/Eltern-Kinder, Grammatische Elemente (Lexeme u.a.), Kommunikations-/Interaktionsprinzipien, Situationsbedingter Kontext, Social Rank, Soziale Hierarchie, Sprachgebrauch, Sprachverstehen, time, Verhalten von Höherstehenden gegenüber Niedrigstehenden, Verhalten von Niedrigstehenden gegenüber Höherstehenden, want -
(2017) : (Im)politeness and Mixed Messages In: Culpeper, Jonathan; Haugh, Michael; Kádár, Dániel Z. (Hg.): The Palgrave Handbook of Linguistic (Im)politeness: London: Palgrave Macmillan UK, S. 323-355
DOI: https://doi.org/10.1057/978-1-137-37508-7_13 Abstract: This chapter maps out the space occupied by phenomena that do not belong to either politeness or impoliteness, but in some sense fit both. It focuses on mixed or mismatching interpersonal messages that are incongruous on at least one level of interpretation or generate a sense of interpretive or evaluative dissonance. They encompass phenomena that typically attract labels such as sarcasm, banter and teasing. The authors discuss the pragmatic background of such mixed messages, especially drawing on approaches to irony, how they figure in classic politeness theories, and, in particular, how they work. This part of the chapter considers their metapragmatics, the constituents of the ‘mix’ of messages, how particular ‘mixes’ become conventionalised, their functions and also how they are perceived.
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(2017): Narratives and Online Decorum. The Rhetoric of Mark Zuckerberg's Personal Storytelling on Facebook. In: STYLE 51 (3), S. 374-390. DOI: 10.1353/sty.2017.0031
Abstract: The article ties in with and attempts to further interests in the - rhetorical aspects of personal storytelling by examining what is taken to be a pervasive yet understudied form of purposeful storytelling. The overall aim is to investigate how the narration of intimate biographical events may be used to influence or mold matters of decorum or appropriate behavior. Through close reading of the use of narratives in a Facebook post by Facebook CEO Mark Zuckerberg, the article argues for the potential meta-decorous nature of such posts; in addition to their private content, they are about what posting is or should be, and therefore also about what it may be, or should mean, to be someone posting on Facebook. Consequently, these personal stories are read as peculiar amalgamations of the personal, the strategic, and the moral.
Keywords: Appropriateness, Art des Kommunikationsmediums, das Persönliche, decorum, doppelter Treffer, Facebook, Identität, Identitätsstiftung, Intimität, Kommunikation, Kommunikationsstrategie, Mensch-Maschine-Releation, Mensch-Technik-Relationen (MTR), Moral, Morals, Öffentlicher vs. privater Raum, Rhetorik, Situationsbedingter Kontext, Social Network, Social Network Einfluss, Soziale Angemessenheit, Storytelling, Strategien zur Erlangung von Sympathie, Wissen um Normen -
(2017): Regional languages on Twitter. In: Dutch Journal of Applied Linguistics 6 (2), S. 174-196. DOI: 10.1075/dujal.16017.jon
Abstract: This paper addressed the question how the use of Dutch and the regional languages Frisian or Limburgish differ on Twitter and which patterns in language choice can be identified. Previous quantitative studies (Jongbloed-Faber, Van de Velde, Van der Meer & Klinkenberg, 2016; Nguyen, Trieschnigg & Cornips, 2015; Trieschnigg, 2015) have already shown that people in the Dutch provinces of Friesland and Limburg tweet in Frisian or Limburgish respectively, but most often in Dutch interspersed with some English. In this qualitative study, we compared the tweets from twenty twitterers in Friesland and Limburg who use both Dutch and Frisian or Limburgish regularly in order to get insight into their language use patterns. The following patterns in language use were identified: when a twitterer aims to maximise his/her audience, Dutch is regularly employed. However, as soon as an interpersonal, addressed tweet is formulated, Frisian or Limburgish is often used. General tweets in Dutch may therefore very well get a Frisian or Limburgish continuation. Another mechanism frequently found in responding tweets is following the language used in the original tweet, notwithstanding such a tweet was in Dutch or in a regional language. Finally, the data show that, although Twitter is a global medium which can be accessed at any time and any place provided that one has access to the needed technical equipment and Internet connection, twitterers sometimes construct localness i.e. what is perceived as local culture through using Frisian or Limburgish exclusively.
Keywords: Antworten im Rahmen einer Konversation, Art des Kommunikationsmediums, Design, Konversationsanalyse, Korrespondenz, Kultur, Kultureller Kontext, Lokalkulturalität, Öffentlicher vs. privater Raum, Orientierung am Stil der bereits begonnenen Konversation, Situationsbedingter Kontext, Sozialer Raum, Sprachgebrauch, Wahl der Konversationssprache -
(2017): How we think and act together. In: Philosophical Psychology 30 (3), S. 302-318. DOI: 10.1080/09515089.2017.1295640
Abstract: In this paper, I examine the challenges socially extended minds pose for mainstream, individualistic accounts of social cognition. I argue that individualistic accounts of social cognition neglect phenomena important to social cognition that are properly emphasized by socially extended mind accounts. Although I do not think the evidence or arguments warrant replacing individualistic explanations of social cognition with socially extended explanations, I argue that we have good reason to supplement our individualistic accounts so as to include the ways in which situational context affects social interactions. The result, I hope, is a more sophisticated individualism that offers a more comprehensive account of how we think and act together.
Keywords: Embedded cognition, situated cognition, social cognition, stereotypes, collective agency, Gruppenverhalten / Joint Action, JOINT ACTION, Joint Action / Collective Agency, Kognitionswissenschaft/Social Sciences/Humanities, Observablen/Kriterien für sozial angemessenes Verhalten und dessen Bewertung, Philosophical Psychology, Situationsbedingter Kontext, Socially extended mind, Soziale Motivation kollektiven Handelns, soziale Kognition, Spezifika von Menschen 2016
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(2016): The making of a diplomat: the case of the French Diplomatic and Consular Institute as an identity workspace. In: EUROPEAN SECURITY 25 (4), S. 502-523
Abstract: This article analyses the creation of the Diplomatic and Consular Institute by the French Ministry of Foreign Affairs and conceptualises this new professional school of diplomacy as an "identity workspace" following the analysis of a cohort's learning experience. This article aims to spark a debate from a practice perspective on diplomatic training as offered by Ministries of Foreign Affairs in Europe.
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(2016): Diagnosing the Selfie. Pathology or Parody?: Networking the Spectacle in Late Capitalism. In: THIRD TEXT 30 (3-4), S. 264-273
Abstract: Social networking sites are now reportedly flooded with millions of selfies, the purportedly narcissistic tendency to reproduce with webcams and smartphones self-images intended for widespread online dissemination. Like the chain-letter craze of yesteryears, selfies have become fast reduplicating memes targeted at no single destination and orbited in digital space as self-identities transformed into virtual signs. Psychological interpretations cast them as pathological manifestations of low self-esteem and attention-seeking behaviour, perhaps even a form of psychosis. However, defenders attempt to demonstrate selfie circulation as a reality sui generis with its own codes of communication and decorum that may even suggest the formation of new digital communities. However, this defence neglects the question of selfies as spectacles in network culture coinciding with the growth of surveillance practices. Intensification of spectacles aided by the spread of new media technologies may be seen as favouring an interpretation of selfies as reflecting the power of network memes rather than a pathological manifestation of narcissism.
Keywords: Datenschutz & Privatssphäre, decorum, doppelter Treffer, Im (wissenschaftlichen) Diskurs, Informations- & Kommunikationstechnik, Interaktion, Medienwissenschaft, Mensch-Technik-Relationen (MTR), narcissism, network meme, Parodie, Pathologie, Postkasten, Privacy and data, Psychologie, Realtechnik, Reflexionen über MTR, Selbst, Selfies, Situationsbedingter Kontext, Social Network, Social Network Einfluss, Soziale Angemessenheit, Soziale Netzwerke, surveillance, Technik, Überwachung -
(2016): Democracy online. Civility, politeness, and the democratic potential of online political discussion groups. In: New Media & Society 6 (2), S. 259-283. DOI: 10.1177/1461444804041444
Abstract: The proponents of cyberspace promise that online discourse will increase political participation and pave the road for a democratic utopia. This article explores the potential for civil discourse in cyberspace by examining the level of civility in 287 discussion threads in political newsgroups. While scholars often use civility and politeness interchangeably, this study argues that this conflation ignores the democratic merit of robust and heated discussion. Therefore, civility was defined in a broader sense, by identifying as civil behaviors that enhance democratic conversation. In support of this distinction, the study results revealed that most messages posted on political newsgroups were civil, and further suggested that because the absence of face-to-face communication fostered more heated discussion, cyberspace might actually promote Lyotard's vision of democratic emancipation through disagreement and anarchy (Lyotard, 1984). Thus, this study supported the internet's potential to revive the public sphere, provided that greater diversity and volume of discussion is present.
Keywords: civility im Kontrast zu politeness, cyberspace, Debattierhaftigkeit, Digitalisierung, Diskurs, doppelter Treffer, Good manners, Höflichkeit, Informations- & Kommunikationstechnik, Internetportale/Blogs, Mensch-Technik-Relationen (MTR), Politische Sphäre, Realtechnik, Situationsbedingter Kontext, social media, Soziale Angemessenheit, soziale Medien, Sprachgebrauch, Technik -
(2016): Let justice be done. A performative view on Portuguese criminal trial procedures. In: Communication and Critical/Cultural Studies 13 (4), S. 400-415. DOI: 10.1080/14791420.2016.1160137
Abstract: Based on fieldwork at criminal courts in the metropolitan area of Lisbon, the article examines the performativity of criminal justice. The written and unwritten rules of criminal trial procedures are analysed as judicial scripts that guide the “making” of Justice. The formalities of the criminal trial, like those that prescribe the correct behaviour of defendants in Portuguese courts, are tied to the liminality of their social standing and their betwixt-and-between position in the court and in society. Script compliance is discussed as a central element within the production of criminal justice. Finally, the article suggests a performative view of justice, drawing on Butler's ideas regarding the enactment and construction of notions of gender.
Keywords: Beeinflussung der Bewertung moralischer Urteile, Bewertung von sozialem Verhalten (/sozialer Angemessenheit), Body, criminal justice, criminal proceedings, Erwartungen, Kooperation, legal anthropology, performance, Portugal, Rechtswissenschaft, Rollen, script, script compliance, Situationsbedingter Kontext, Soziale Hierarchie, Soziale Klasse / Schicht, Sozialer Raum / Kultureller Kontext 2015
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(2015) : Social Driving in Connected Car Environment In: VDE: Proceedings of European Wireless 2015; 21th European Wireless Conference: Frankfurt am Main, Germany: VDE, S. 1-6. Online verfügbar unter https://ieeexplore.ieee.org/document/7147682/
Abstract: Considering how the number of smartphones have increased and also how social networks became part of our daily life, it is predictable that social network driven services are about to dominate the near future. It is also noticeable that more and more external devices are involved in different type of IT solutions. These are smart watches, smarthome devices and even transportation devices. Furthermore, different smart city concepts are also becoming more and more popular. In this paper, we propose a mobile application based smart transportation solution, called Social Driving that combines the smart city concept with green transportation. Social Driving is based on our VehicleICT framework that is also introduced in this report. The base idea is that drivers can monitor different parameters of their cars and driving style, such as fuel consumption and CO2 emission, furthermore, they can compare these values with other drivers using similar cars and similar engine types. The solution creates different statistics and as a rewarding system motivates people to use their cars more efficiently. We describe architecture of the social driving concept, show and elaborate different measurement results derived from test drives and discuss the effectiveness of the system.
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Locher, Miriam A.; Bolander, Brook; Höhn, Nicole (Hg.) (2015): Relational work in Facebook and discussion boards/fora. International Pragmatics Association
Abstract: This paper functions as the introduction to the special issue on ‘relational work in Facebook and discussion boards’. We position our research endeavors within interpersonal pragmatics (see Locher and Graham 2010), by reviewing literature on politeness, impoliteness and relational work in the context of computer-mediated communication. Foregrounding the relational aspect of language, we are particularly interested in establishing the connections between politeness, face and linguistic identity construction. We then position the four papers that form this special issue within this field of research. Two papers contribute to the study of relational work on discussion boards (Kleinke and Boes; Haugh, Chang and Kádár) and two deal with practices on Facebook (Theodoropoulou; Bolander and Locher).
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(2015): Decorum and the Meanings of Materials in Triumphal Architecture of Republican Rome. In: JOURNAL OF THE SOCIETY OF ARCHITECTURAL HISTORIANS 74 (3), S. 289-311
Abstract: In Decorum and the Meanings of Materials in Triumphal Architecture of Republican Rome, Maggie L. Popkin argues that the literal and figurative values of materials in republican triumphal architecture stemmed from complex interactions among patron, architect, audience, and sociohistorical context. Several case studies—the Temple of Fortuna Equestris, the Porticus Metelli, the Round Temple on the Tiber, and Temple B in the Area Sacra di Largo Argentina—demonstrate that the juxtaposition of multiple materials, changing historical circumstances, and new groups of viewers resulted in constantly shifting meanings of materials in republican architecture. The Roman notion of decorum helps explain the shifting uses and valuations of materials. Factors such as the monument’s patron, the event that sparked its construction, its location, the monument type, the availability of materials, and the intended audiences affected the choice of materials and their intended and perceived meanings, which had rich conceptual and imaginative potential to evoke Roman conquest, piety, and spectacle.
Keywords: Architektur, Architektur (high and low ranking buildings), Art des Kommunikationsmediums, decorum, Geschichte, Häuser, Kunst, Öffentlicher vs. privater Raum, Raum/Ort, Situationsbedingter Kontext, Social Rank, Sozialer Raum / Kultureller Kontext, Sozialer Wert von Objekten/Prestigeobjekte etc., Strategien zur Erlangung von Sympathie, Wissen um Normen -
(2015): Focusing on deadlines. How orientation to time is a constitutive normative constraint at meetings in media organizations. In: Time & Society 24 (2), S. 183-200. DOI: 10.1177/0961463X15577261
Abstract: This article deals with the orientation to time and deadlines at morning meetings in news organisations. Time is a central structuring factor at the meetings, and the prevailing norm of ensuring progression and keeping the deadline of the meeting constitutes important normative constraints on the meeting. The study shows how deadlines are pursued through verbal and non-verbal interaction, and how progression is achieved in a subtle way in order to handle issues of impoliteness or losing face.
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(2015): Digital design and social interfaces. A study of the Twitter interface. In: REVISTA MEDIACAO 17 (21)
Abstract: The objective of this study was to identify and characterize a specific type of digital interface, i.e., social interfaces. To this end, we started from a theoretical framework that seeks to place social interfaces as a digital interface subtype, characterized by its proximity to concepts like computer-mediated interaction, Internet-based social networking sites, and social networking sites. After defining and identifying the types and elements of social interfaces, a qualitative exploratory study of transformations over the Twitter social networking site over time was carried out. The results show changes over time in the tool's interface, seeking to meet the different needs of the user's social interaction when using Twitter.
2014
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(2014): Languaging when contexts collapse. Audience design in social networking. In: Discourse, Context & Media 45, S. 62-73. DOI: 10.1016/j.dcm.2014.08.006
Abstract: This paper examines strategies of language choice in social networking interactions among multilingual young people on Facebook. In media studies the term "context collapse" describes the process by which online social networks bring together people from various social contexts, thereby creating a diverse networked audience. In online social networks that involve participants from different countries and language communities, language choice becomes a pertinent issue. This paper draws on empirical data from social networks among young multilingual people on Facebook to examine strategies of language choice and negotiation. Drawing on the sociolinguistic framework of audience design, the sociolinguistics of multilingualism and computer-mediated discourse analysis, the analysis examines language choice in initiating and responding contributions, metapragmatic negotiations of language style and the role of English as a resource among networked writers.
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(2014): The gentlemen's book of etiquette and manual of politeness. London: Hesperus Classics
Abstract: From advice on how to treat ladies, how to behave at a party, and rules for traveling abroad, this handy 19th-century guidebook will provide entertaining nuggets of wisdom. Ever wondered what to do in polite society if you find an insect in your food? Or how a gentleman should ask a lady to dance? And what on earth is the etiquette for smoking cigars? First published in 1860, this classic guide to gentlemanly behavior is a veritable mine of information and indispensable advice for aspiring gentlemen. No matter if a man finds himself at home, in the street, or in a place of amusement, he has but to leaf through this book to learn how best to behave, and indeed how not to behave. And if he can find time between his numerous invitations to balls and hunting parties, he could benefit from a perusal of the sections on gentlemanly deportment and conversational technique. Not forgetting, of course, the all-important advice on how to treat ladies, surely an integral part of any true gentleman's training.
Keywords: Etiquette for men, Gestik/Mimik, Good manners, Historiographie, History of manners, Kultur, manners, REFERENCE, Regelwerke, Rollen, Selbstdisziplin/-kontrolle, Situationsbedingter Kontext, Soziale Angemessenheit, Soziale Klasse / Schicht, Sozialer Raum / Kultureller Kontext, Sprachgebrauch, Umgangsformen, Werte -
(2014): Romeo2 Project: Humanoid Robot Assistant and Companion for Everyday Life. I. Situation Assessment for Social Intelligence. In: Artificial Intelligence and Cognition, S. 140-147. Online verfügbar unter https://hal.archives-ouvertes.fr/hal-01096094
Abstract: For a socially intelligent robot, different levels of situation as-sessment are required, ranging from basic processing of sensor input tohigh-level analysis of semantics and intention. However, the attempt tocombine them all prompts new research challenges and the need of a co-herent framework and architecture.This paper presents the situation assessment aspect of Romeo2, a uniqueproject aiming to bring multi-modal and multi-layered perception on asingle system and targeting for a unified theoretical and functional frame-work for a robot companion for everyday life. It also discusses some of theinnovation potentials, which the combination of these various perceptionabilities adds into the robot’s socio-cognitive capabilities.
2013
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(2013): Does It Matter Where You Read the News Story?. Interaction of Incivility and News Frames in the Political Blogosphere. In: Communication Research 41 (6), S. 809-827. DOI: 10.1177/0093650212449353
Abstract: The political blogosphere is replete with uncivil discussions and is apt to examine the influence of incivility on news frames. The present study brings in literature from incivility and framing effects and uses two experiments to examine the influence of incivility on news frames for democratic outcomes such as willingness to participate, online participation, openmindedness, and attitude certainty. Primary findings indicate the detrimental effects of incivility causing less openmindedness and more attitude certainty. At the same time, incivility causes more willingness to participate and online participation. More importantly, the findings demonstrate how incivility interacts with news frames. Implications for news framing effects in the social media landscape are discussed.
Keywords: doppelter Treffer, Good manners, Höflichkeit, Impoliteness, Informations- & Kommunikationstechnik, Intellektualtechnik, Kogn. Architektur, Literatur/Zeitschriften/Medien, Mensch-Technik-Relationen (MTR), news, News framing, news-frame, Realtechnik, Situationsbedingter Kontext, social media, Soziale Angemessenheit, soziale Medien, Sprachgebrauch, Technik, Verwendung von grober Sprache/incivility -
(2013): Do You Mind if I Plug-in My Car?. How etiquette shapes PEV drivers’ vehicle charging behavior. In: Transportation Research Part A: Policy and Practice 54, S. 155-163. DOI: 10.1016/j.tra.2013.07.016
Abstract: Plug-in electric vehicles (PEVs) engage drivers in an essential new behavior plugging the car into the electrical grid to charge the vehicles' batteries. Broadly, it has been assumed that (1) away-from-home charging is necessary to grow the PEV market and (2) if away-from-home charging infrastructure is in place and PEV drivers know of it, they will perceive opportunities to charge. The experiences of early PEV drivers cause us to rethink at least the second of these assumptions. Drivers report a lack of what they call "etiquette," i.e., rules to guide their behavior and their expectations of how they and other PEV drivers ought to behave in these new social interactions. PEV drivers want widely shared, understood, and practiced guidelines to feel comfortable and confident in charging their vehicles away from home. This study uses inductive thematic analysis of transcripts of interviews of 28 PEV driving households conducted in San Diego County, California in spring, 2012. Themes about etiquette emerged within two types of away from home charging. First, public chargers (available to any PEV driver) were the sites of situations in which drivers' perceived a lack of rules or conflicts between different systems of rules; both were described as inhibiting use of public chargers. Second, workplace charging (typically available only to employees of the entity where the charger is located) adds an additional layer of rules and possibly resources that may either inhibit or encourage PEV charging by employees. As PEV markets and charger networks grow, charging will be shaped by additional systems of rules and regulations, e.g., those governing financial transactions. Our results suggest that absent efforts to help PEV drivers develop, learn, and practice the new rules, they may create as much uncertainty as guidance. (C) 2013 Elsevier Ltd. All rights reserved.
Keywords: Disziplin, Einfluss auf Handlungen, Elektroauto, Elektromobilität, Etikette, etiquette guide, Für spezifische Situationen festgelegte Verhaltensregeln, Grad der Verbreitetheit und Umsetzung von Verhaltensregeln innerhalb einer Akteursgruppe, GUIDELINES, Im (wissenschaftlichen) Diskurs, Ingenieurswissenschaft, Mensch-Technik-Relationen (MTR), Mensch-Technische Systeme, Reflexionen über MTR, Situationsbedingter Kontext, Soziale Angemessenheit, Technikakzeptanzforschung, Technikfolgenabschätzung, technische Infrastruktur, Vereinbarkeit bzw. Kollision verschiedener Regelsysteme, Verhalten 2012
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(2012): Electronic Mail Communication in Health Care. Do Old Fashioned Decorum and Style Still Matter?. In: WORLD NEUROSURGERY 78 (3-4), S. 194-197
Abstract: Electronic mail (e-mail) has dramatically altered human communication and has had a profound impact on how health care professionals interact. Until recently, written letters were integral to patient-physician and physician-physicianrelationships(4).The“art”and rules of writing professional letters were once rigorously taught at almost all levels of education
Keywords: Art des Kommunikationsmediums, decorum, doppelter Treffer, Email, Höflichkeit, Informations- & Kommunikationstechnik, Interaktion, Kommunikation, Medizin, Mensch-Technik-Relationen (MTR), Realtechnik, Rolle (Beruf), Situationsbedingter Kontext, Soziale Angemessenheit, Technik, Umgangsformen, Wandel von Normen -
(2012): Send it. Study of e-mail etiquette and notions from doctors in training. In: Journal of surgical education 69 (3), S. 393-403. DOI: 10.1016/j.jsurg.2011.12.002
DOI: http://www.ncbi.nlm.nih.gov/pubmed/22483143 Abstract: OBJECTIVES Worldwide, more than 247 billion e-mails are sent each day. Little empiric evidence is available to guide how e-mail presentation style, tone, and content affect e-mail recipients and whether these factors impact opinions about the sender and the rapidity of response. In a study of physicians in training assessing a series of 100 e-mail examples, we examined the following: (1) formatting characteristics most and least endorsed, (2) impression of the sender based on the e-mail itself, and (3) factors associated with the decision to respond. We reasoned that our study would provide empiric data to support recommendations for e-mail etiquette, focusing specifically on doctors in training. DESIGN Cross-sectional survey study. SETTING Division of Orthopaedic Surgery at McMaster University, Hamilton, Ontario, Canada. PARTICIPANTS After each e-mail, the participating surgical residents completed a series of questions focusing on their impression of the e-mail appearance, their perception of the sender, and their motivation to respond to the e-mail. RESULTS Thirty-two residents participated in this study. The responses indicate that the key negatively endorsed features of the e-mails included the use of colored backgrounds (84%), difficult-to-read font (83%), lack of a subject header (55%), opening salutations without recipient names (50%), or no salutation at all (42%). The senders of negatively endorsed e-mails were perceived by participants as inefficient (p = 0.03), unprofessional (p < 0.001), and irritating (p = 0.007). E-mails with overall positive endorsements were significantly more likely to have the participants perceive the e-mail senders as professional (p < 0.001), pleasant (p = 0.048), and kind (p = 0.059). The participants were 2.6-fold more likely to respond immediately when they perceived e-mails as favorable compared with disliking them (42% vs 16% of responses, respectively, p < 0.001). CONCLUSION The e-mails perceived as being disliked overall are likely to result in a negative perception of the sender and delays in response time.
Keywords: Adult, Art des Kommunikationsmediums, Attitude of Health Personnel, Competency-Based Education/trends, Cross-Sectional Studies, Disziplin, Education, Medical, Graduate/standards/trends, Electronic Mail/ethics/standards, Email, Erziehungswissenschaften, Etikette, etiquette guide, Female, Gestaltung von E-Mails/Informationsmedien etc., Humans, Informations- & Kommunikationstechnik, Interprofessional Relations/ethics, Male, Medienwissenschaft, Mensch-Technik-Relationen (MTR), Ontario, Orthopedics/education, Quality Control, Realtechnik, Rolle (Beruf), Situationsbedingter Kontext, Soziale Angemessenheit, Surveys and Questionnaires, Technik -
(2012): Chinese Education in Diplomacy. In: CHINA-AN INTERNATIONAL JOURNAL 10 (1), S. 77-92
Abstract: This article reflects upon contemporary education in Chinese diplomacy covering three aspects: curriculum contents, teaching methods and teaching goals. It argues that the curriculum contents have the following shortcomings: poor awareness of the real problems in China's diplomatic practices, lack of global awareness that is consistent with China's image as a great country, blurring of the boundaries between academic and policy systems, oversight of practices and lack of good understanding of ancient, early modern and contemporary Chinese diplomacy and lack of adequate training in research methodologies. Teaching methods are problematic as the continued dependence on traditional historical research methods has failed to recognise the usefulness of theoretical analytic tools. Also, the value of case studies has not been fully recognised and utilised. With regard to teaching goals, Chinese diplomatic teaching desperately needs some vitality. This article makes recommendations for improving Chinese education in diplomacy, such as applying psychology in diplomatic education, offering a course on comparative diplomacy, developing a course on diplomacy theory, emphasising diplomatic history and improving the training in social sciences research methodologies.
2011
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(2011) : Etiquette In Motivational Agents: Engaging Users And Developing Relationships In: Hayes, Caroline C.; Miller, Christopher Allan (Hg.): Human-computer etiquette: Cultural expectations and the design implications they place on computers and technology: Boca Raton, Fla.: CRC Press, S. 205-230
Abstract: Micro-analysis of face-to-face interaction among humans can tell us a great deal about how to design etiquette into our human-machine interfaces in order to make them more intuitive, robust, and easy to use. Human protocols for conversational turn-taking, indicating understanding, marking emphasis, and displaying presumed relationship status, are but a few of the myriad verbal and nonverbal cues that can be observed in face-to-face interaction and incorporated into our systems. However, one of the most interesting-and challenging aspects of human interaction for both analysis and emulation is that the “rules of engagement”—that is, etiquette-expectations change frequently and ªuidly during a single encounter. A person must know if their interlocutor is engaging in serious talk, social chat, play, storytelling, or joke-telling to know how to interpret their behavior and to respond appropriately. In addition, these rules can also slowly evolve as a pair of interlocutors develops a relationship over time. is chapter will discuss these phenomena in human social interactions and their rami¤cations for developing human-like machine interfaces such as the animated health counselor shown in Figure 9.1. is work focuses on a particular type of application as a motivating example-the use of computerized animated counselors for long-term health behavior change interventions-and why at least some of the interaction styles that are e¢ective in this domain comprise rules of etiquette that would not be considered “nice” by Emily Post.
Keywords: Agent, Antworten im Rahmen einer Konversation, Art der Beziehung zum Interaktionspartner, Betonung, doppelter Treffer, Ernsthaftigkeit einer Situation, Erzählweise, Etikette, Etiquette as rules of expectation, Favoriten, Für spezifische Situationen festgelegte Verhaltensregeln, humor, Konversationskonventionen als Etikette-Erwartungen, Korrespondenz, Mensch oder Maschine, Mensch-Technik-Interaktion, Mensch-Technik-Relationen (MTR), Mensch-Technische Systeme, Modelle, narrative, Plauderei, Prosody, Realtechnik, Signalisieren von Verstehen, Situationsbedingter Kontext, Sozial Intelligente Agenten, Soziale Angemessenheit, Soziale Distanz, Soziale Robotik, Soziosensitive Systeme, Spiel, Sprachgebrauch, Sprechmelodie, Technik, Theorien, Turn-taking innerhalb der Konsersation, User, Volltreffer, Witze -
(2011) : Etiquette In Distributed Game-Based Training: Communication, Trust, Cohesion In: Hayes, Caroline C.; Miller, Christopher Allan (Hg.): Human-computer etiquette: Cultural expectations and the design implications they place on computers and technology: Boca Raton, Fla.: CRC Press, S. 181-204
Abstract: In this chapter we will explore the use of etiquette in training systems derived from commercial video games. e system that will be used as an example is a training and debrie¤ng tool that allows distributed participants to train together in a virtual game environment, and to conduct After Action Review (AAR) sessions in that same environment. In AAR sessions, participants discuss the events that unfolded during training, and how to improve performance in the future. However, we will ¤rst present a concise history of humancomputer etiquette, followed by a description of the unique etiquette requirements that game systems demand. We will then describe how game systems can be used for team training in complex tasks, and the etiquette requirements that must drive that application. An important consideration we address along the way is the analogy between human-computer and human-human etiquette.
Keywords: Analogy btwn human-computer and human-human etiquette, Computers, doppelter Treffer, Etikette, Game-based, Human-Computer Etiquette, Informations- & Kommunikationstechnik, Interaktionspartner, Mensch oder Maschine, Mensch-Technik-Relationen (MTR), Mensch-Technische Systeme, Realtechnik, Situationsbedingter Kontext, Soziale Angemessenheit, Spiel, Technik -
(2011): What Korean apologies require of politeness theory. In: Journal of Pragmatics 43 (5), S. 1303-1317. DOI: 10.1016/j.pragma.2010.10.028
DOI: https://doi.org/10.1016/j.pragma.2010.10.028 Abstract: This paper examines a corpus of Korean apologies to discover why a person apologizes and why they choose the form of apology that they do. It argues for an abstracted, generalized politeness1 model (Locher and Watts, 2005; Watts, 2003) in which politeness work in Korean is primarily concerned with relationship construction (Arundale, 2006; Haugh, 2007c; Matsumoto, 1988). This will involve both a notion of face, conceived as a psychological, acquired construct, and a set of frames (Terkourafi, 2005) that do not directly reference face. To arrive at this theoretical point, the paper begins by examining the social factors that influence choices in apology forms as predicted by Brown and Levinson (1987). Brown and Levinson’s model accurately predicts the relevance of many factors in form selection in Korean, such as relative power, social distance, and the severity of the act. However, the model itself is not an accurate model for Korean even in high abstraction. Instead of choosing a strategy based upon the weight of a face-threatening act, Koreans actively manage and create expectations for behavior in a relationship. Some expectations will resemble classic positive and negative face issues, while others will more directly reference culture-specific roles or common events.
Keywords: Angesicht, Apologies, Brown and Levinson's model, Distanz, Disziplin, Entschuldigung, Entschuldigungsforschung, Ernsthaftigkeit einer Situation, Erwartungen, Face, frames, Gesichtswahrung, Höflichkeit, Höflichkeitsforschung, Interaktionspartner, Korean, Kultur, Kulturelle Normen, Kulturspezifizität, Kulturtheorie, Linguistik, Macht, Politeness, Situationsbedingter Kontext, Sociolinguistics, Soziale Angemessenheit, Soziale Distanz, Soziale Hierarchie, Sozialer Abstand, Sprachgebrauch