Alle Publikationen
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2017
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Serrat, Olivier (2017): Knowledge Solutions. Tools, Methods, and Approaches to Drive Organizational Performance. Singapore: Springer Open
Abstract: Part 1: Strategy Development -- Part 2: Management Techniques -- Part 3: Collaboration Mechanisms -- Part 4: Knowledge Sharing and Learning -- Part 5: Knowledge Capture and Storage This book is open access under a CC BY-NC 3.0 IGO license. This book comprehensively covers topics in knowledge management and competence in strategy development, management techniques, collaboration mechanisms, knowledge sharing and learning, as well as knowledge capture and storage. Presented in accessible “chunks,” it includes more than 120 topics that are essential to high-performance organizations. The extensive use of quotes by respected experts juxtaposed with relevant research to counterpoint or lend weight to key concepts; “cheat sheets” that simplify access and reference to individual articles; as well as the grouping of many of these topics under recurrent themes make this book unique. In addition, it provides scalable tried-and-tested tools, method and approaches for improved organizational effectiveness. The research included is particularly useful to knowledge workers engaged in executive leadership; research, analysis and advice; and corporate management and administration. It is a valuable resource for those working in the public, private and third sectors, both in industrialized and developing countries
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(2017): Technik und Kultur. Interkulturelle Handlungskompetenz für Techniker und Ingenieure. Wiesbaden: Springer Gabler (essentials)
Abstract: Wie beeinflussen sich Kultur und Technik wechselseitig? Ein Fallbeispiel aus der internationalen Entwicklungszusammenarbeit -- Wie bestimmt Kultur den Umgang mit Technik? -- Was versteht man unter Kultur? -- Wie wirken sich kulturelle Einflussfaktoren auf die berufliche Praxis im Auslandseinsatz aus? -- Wie wirken sich kulturelle Einflussfaktoren auf den Umgang mit Technik aus? -- Wie entstehen kulturell bedingte Unterschiede im Denken und wie wirken sie auf das Erleben und Handeln? -- Was versteht man unter interkultureller Handlungskompetenz? -- Wann ist interkulturelle Handlungskompetenz gefordert? -- Entwicklung interkultureller Handlungskompetenz -- Fazit in Bezug auf interkulturelle Handlungskompetenz als Schlüsselqualifikation in einer internationalisierten und globalisierten Arbeitswelt -- Schlussbemerkungen Angaben zu Umschlag (U4) Dieses essential bietet einen Zugang zur interkulturellen Thematik für Techniker und Ingenieure anhand von Fallbeispielen aus der Praxis deutscher Fach- und Führungskräfte im Auslandseinsatz. Es werden die wichtigsten Komponenten interkultureller Handlungskompetenz benannt und näher analysiert. Zudem werden Methoden beschrieben, mit denen es gelingt, unterschiedliche kulturelle Einflussfaktoren frühzeitig zu erkennen und entsprechend zu bearbeiten. Der erfahrene Autor Alexander Thomas sensibilisiert für kulturell bedingte Problemlagen und zeigt Wege auf, wie eine eigenständige Entwicklung interkultureller Handlungskompetenz gelingen kann. Der Inhalt Wie sich Kultur und Technik gegenseitig beeinflussen Die Auswirkung kultureller Einflussfaktoren auf die berufliche Praxis im Auslandseinsatz Entwicklung interkultureller Handlungskompetenz Die Zielgruppen Studierende technischer, ingenieurwissenschaftlicher und naturwissenschaftlicher Fächer Führungskräfte mit Auslandstätigkeit Der Autor Professor Dr. Alexander Thomas beschäftigt sich seit über 30 Jahren in Forschung und Lehre mit der Psychologie interkulturellen Handelns. Er ist Mitbegründer des Instituts für Kooperationsmanagement (IKO) an der Universität Regensburg und Autor vieler erfolgreicher Fachbücher zum Aufbau internationaler Kompetenz
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(2017): The Rawlsian Critique of Utilitarianism. A Luhmannian Interpretation. In: Journal of Business Ethics 142 (1), S. 25-35. DOI: 10.1007/s10551-015-2786-y
Abstract: The present paper builds on the Rawlsian critique of utilitarianism in order to identify the moral implications of Niklas Luhmann's social systems theory. While Luhmann aptly discerned the pervasive problems of the precarious system-environment relations throughout the modern society, he took moral communication to be person-centered and thus ill-equipped to deal with these problems. At the same time, the Rawlsian possibility of sacrificing fundamental liberties for the sake of economic gains not only exemplifies the Luhmannian precariousness of the relations of the economic system to its societal environment, but also shows this precariousness to be a moral problem. Thus, from the systems-theoretic perspective, the Rawlsian idea of justice denotes the moral dimension of the capacity of the societal environment to carry the economic system. More generally, the proposed complementarity between Rawls and Luhmann allows to see the precariousness of system-environment relations, for any type of social system, as a moral problem. Two implications follow. First, the morally problematic manifestations of the precarious system-environment relations are not limited to the Rawlsian case of the discrimination of the least advantaged groups but rather include a broad range of social costs and damaging effects of business on society and nature. Second, and related, the proposed systems-theoretic perspective explicates the moral value of sustainability of the economic as well as other social systems in their environment, societal and ecological alike.
Keywords: BUSINESS, business ethics, ethics, CORPORATE CITIZENSHIP, Disziplin, Economic system, Ethik, Gesellschaftsprofit, John Rawls, Justice, Kosten-Nutzen, Luhmann, Moral, moralische Dimension, Moralphilosophie, Morals, Moraltheorie, Niklas Luhmann, Philosophie, Rawls, SOCIAL COSTS, social systems, Societal environment, SYSTEMS, Utilitarianism, Utilitarismus 2013
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(2013): Review of Professional civility. Communicative virtue at work. In: Journal of Business Ethics 115 (3), S. 645-649
Abstract: Reviews the book, Professional Civility: Communicative Virtue at Work by J. M. H. Fritz (2013). In this book author argues for professional civility in the workplace at a time in human history when professional standards and public decorum often evade ethical responsibilities in everyday work environments. Fritz provides a case for a practical communicative virtue that opens to interdisciplinary, philosophical grounding, practical applications, and fitting responses to contemporary ethical issues in the workplace. This review explores Fritz’s case for professional civility first by illuminating what she identifies as the need for a return to communicative virtue at work, second by summarizing each chapter through a common lens by identifying chapter arguments and main metaphors, and thirdly, this review identifies the significance of this book to various fields of knowledge, making an argument that this book is applicable not only in the communication domain but also in business and professional studies, leadership studies, and philosophy and ethics. This is is a remarkable work that provides a significant opening for applied philosophical and ethical literature as well as offering practical understanding and guidance for communicative, business, and leadership practices. (PsycINFO Database Record (c) 2016 APA, all rights reserved)
Keywords: Arbeits - und Organisationspsychologie, BUSINESS, business ethics, communicative virtue, decorum, ethical practices, Führung, Historie, Leadership, leadership practices, Organizational behavior, Organizational Climate, Philosophie, professional civility, Professionalism, Virtue, workplace environments 2012
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(2012): Global business etiquette. A guide to international communication and customs. 2. ed.. Santa Barbara, Calif.: Praeger. Online verfügbar unter http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=439896
Abstract: Tales of the 'Ugly American' abroad are all too familiar. In business, making a cultural faux pas when in a foreign setting isn't just embarrassing; it can have a very high cost in terms of a botched deal and lost profit. Something as simple and subtle as a head movement or casual gesture can have enormous consequence. Businesspeople who work internationally or work with people who are international need to know how to act before they can get the business—and keep it. Proper business communication includes everything from emails to eye contact, and the rules of what is 'right' in other countries can be daunting to navigate. Global Business Etiquette: A Guide to International Communication and Customs, Second Edition provides critical information that businesspeople—both men and women—need to understand the dynamics of cross-cultural communication, avoid embarrassing and costly gaffes, and succeed in business outside of the United States. Topics covered in this indispensable resource include conversation topics that are considered appropriate for different situations; how to make a positive good impression; dress and travel; attitudes toward religion, education, status, and social class; and cultural variations in public behavior. International readers will appreciate information about the United States provided at the end of the ten chapters regarding the countries that do the most business with Americans. (PsycINFO Database Record (c) 2016 APA, all rights reserved) zitiert von 66
2003
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Bergemann, Niels; Sourisseaux, Andreas L. J. (Hg.) (2003): Interkulturelles Management. 3., vollständig überarbeitete und erweiterte Auflage. Berlin, Heidelberg: Springer
Abstract: Das Buch gibt einen Überblick über relevante Aspekte interkulturellen Managements. Werte, Führungsverhalten, Kommunikation, Motivation und Entscheidungsfindung werden unter interkulturellem Aspekt im ersten Teil des Bandes dargestellt, wobei auch auf die organisatorischen Bedingungen interkulturellen Managements eingegangen wird. Im zweiten Teil werden Handlungsfelder interkulturellen Managements, wie Personalauswahl im internationalen Kontext, Training interkultureller Kompetenzen, Organisations- und Personalentwicklung, Reintegration und länderbezogene Aspekte diskutiert. Ferner wird auch auf besondere Anwendungsbereiche in der öffentlichen Verwaltung oder bei internationalen Forschungs- und Entwicklungsvorhaben eingegangen und Fragen der Ausbildung internationaler Managementkompetenz erörtert. Die Kapitel der Vorauflage wurden vollständig überarbeitet und aktualisiert sowie unter Berücksichtigung der neuesten Literatur erweitert. Sieben neue Kapitel berücksichtigen aktuelle Entwicklungen des Themenbereichs
1993
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(1993) : Communicating conceptual integrity in distributed systems through intelligent assistance: IEEE Colloquium on AI (Artificial Intelligence) in Enterprise Modelling: London, United Kingdom: IET, S. 4/1-4/3
Abstract: Increased globalisation and de-regulation in the commercial environment has given rise to requirements for a new generation of software tools capable of supporting complex, dispersed inter-organisational projects and decision making. A major difficulty in designing such systems relates to the fact that the ultimate users of such tools are commonly from varying backgrounds, have different conceptualisations, frequently use different terms and have varying perceptions of the events, procedures and objects represented within the system. The design of online user assistance for such systems is frequently passive, responding only to requests from the user for help. The author highlights the need for interactive online assistance capable of functioning both in ’reactive’ and ’pro-active’ modes, with the system instigating interaction when necessary. In particular, it is, therefore, concerned with discussing the appropriate timing and content of the ’triggers’ necessary to proactive functioning. A set of design principles for an adaptive assistant which are derived from earlier work on intelligent tutoring system design are described (B. Cox et al., 1988, 1989).<>
Keywords: adaptive assistant, administrative data processing, BUSINESS, commerce, commercial environment, conceptualisations, Data processing, Decision Making, design principles, dispersed inter-organisational projects, distributed computing, distributed processing, distributed systems, ieee xplore, intelligent assistance, Intelligent tutoring system, interactive online assistance, interactive systems, knowledge based systems, Künstliche Intelligenz, online user assistance, proactive functioning, software tools, timing, triggers, user interfaces 1939
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(1939) : Good manners In: Hunter, Estelle B.: Personality development: A practical self-teaching course comprising health, posture, dress, grooming, voice and speech, conversation, social and business etiquette, self-confidence, poise, living and working with others, acquiring background, improvement of mind and character, achieving success and happiness. Unit 5. Your way of life: Chicago: Better-Speech Institute of America, S. 37-96
DOI: https://doi.org/10.1037/14924-002 Abstract: Etiquette is sometimes thought of as an artificial and arbitrary set of rules and conventions that are irksome to follow, that hamper freedom and add unnecessarily to the complexity of life. As a matter of fact, the laws of social behavior, which we call good manners or etiquette, are not superimposed upon humanity; they have grown naturally out of human experience and need. They have developed through the ages and have become established because they make living and working together more agreeable. Etiquette is not the key to all our problems as social beings. Living and working successfully with others involves much more than mastery of the rules of etiquette. But etiquette does simplify life. Of all the lessons that we must learn in order to live successfully with others, the rules of etiquette are the easiest to master and for the effort expended probably bring the best return. This chapter discusses social, street, and business etiquette. (PsycINFO Database Record (c ) 2016 A PA, all rights reserved)
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