Alle Publikationen
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2013
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(2013): Small stories and identities analysis as a framework for the study of im/politeness-in-interaction. In: Journal of Politeness Research 9 (1), S. 55-74. DOI: 10.1515/pr-2013-0003
Abstract: Although (socio)linguistic studies of im/politeness and identities present many parallels in their disciplinary trajectories, not least the shift toward interactional approaches, there is still scope and need for bringing the two traditions together and fruitfully exploring their intersections in method and analysis. In this paper, I put forth a proposal for studying im/politeness-in-interaction on the basis of small stories as a framework for narrative and identity analysis. My analysis shows how focusing on the stories' ways of telling, sites, and tellers and drawing on the concept of positioning sheds light on the tellers' management of particular im/politeness norms in the uses of and behavior in new media sites. I show how im/politeness and identities construction are interwoven in such cases.
2011
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(2011) : Etiquette In Motivational Agents: Engaging Users And Developing Relationships In: Hayes, Caroline C.; Miller, Christopher Allan (Hg.): Human-computer etiquette: Cultural expectations and the design implications they place on computers and technology: Boca Raton, Fla.: CRC Press, S. 205-230
Abstract: Micro-analysis of face-to-face interaction among humans can tell us a great deal about how to design etiquette into our human-machine interfaces in order to make them more intuitive, robust, and easy to use. Human protocols for conversational turn-taking, indicating understanding, marking emphasis, and displaying presumed relationship status, are but a few of the myriad verbal and nonverbal cues that can be observed in face-to-face interaction and incorporated into our systems. However, one of the most interesting-and challenging aspects of human interaction for both analysis and emulation is that the “rules of engagement”—that is, etiquette-expectations change frequently and ªuidly during a single encounter. A person must know if their interlocutor is engaging in serious talk, social chat, play, storytelling, or joke-telling to know how to interpret their behavior and to respond appropriately. In addition, these rules can also slowly evolve as a pair of interlocutors develops a relationship over time. is chapter will discuss these phenomena in human social interactions and their rami¤cations for developing human-like machine interfaces such as the animated health counselor shown in Figure 9.1. is work focuses on a particular type of application as a motivating example-the use of computerized animated counselors for long-term health behavior change interventions-and why at least some of the interaction styles that are e¢ective in this domain comprise rules of etiquette that would not be considered “nice” by Emily Post.
Keywords: Agent, Antworten im Rahmen einer Konversation, Art der Beziehung zum Interaktionspartner, Betonung, doppelter Treffer, Ernsthaftigkeit einer Situation, Erzählweise, Etikette, Etiquette as rules of expectation, Favoriten, Für spezifische Situationen festgelegte Verhaltensregeln, humor, Konversationskonventionen als Etikette-Erwartungen, Korrespondenz, Mensch oder Maschine, Mensch-Technik-Interaktion, Mensch-Technik-Relationen (MTR), Mensch-Technische Systeme, Modelle, narrative, Plauderei, Prosody, Realtechnik, Signalisieren von Verstehen, Situationsbedingter Kontext, Sozial Intelligente Agenten, Soziale Angemessenheit, Soziale Distanz, Soziale Robotik, Soziosensitive Systeme, Spiel, Sprachgebrauch, Sprechmelodie, Technik, Theorien, Turn-taking innerhalb der Konsersation, User, Volltreffer, Witze 1994
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(1994): Emphatic speech style - with special focus on the prosodic signalling of heightened emotive involvement in conversation. In: Journal of Pragmatics 22 (3-4), S. 375-408. DOI: 10.1016/0378-2166(94)90116-3
Abstract: After a review of previous work on the prosody of emotional involvement, data extracts from natural conversations are analyzed in order to argue for the constitution of an 'emphatic (speech) style', which linguistic devices are used to signal heightened emotive involvement. Participants use prosodic cues, in co-occurrence with syntactic and lexical cues, to contexturalize turn-constructional units as 'emphatic'. Only realizations of prosodic categories that are marked in relation to surrounding uses of these categories have the power to contextualize units as displaying 'more-than-normal involvement'. In the appropriate context, and in co-occurrence with syntactic and lexical cues and sequential position, the context-sensitive interpretation of this involvement is 'emphasis'. Prosodic marking is used in addition to various unmarked cues that signal and constitute different activity types in conversation. Emphatic style highlights and reinforms particular conversational activities, and makes certain types of recipient responses locally relevant. In particular, switches from non-emphatic to emphatic style are used to contextualize 'peaks of involvement' or 'climaxes' in story-telling. These are shown in the paper to be 'staged' by speakers and treated by recipients as marked activities calling for displays of alignment with respect to the matter at hand. Signals of emphasis are deployable as techniques for locally organizing demonstrations of shared understanding and participant reciprocity in conversational interaction.
Keywords: emphatic speech style, Emphatischer Sprachstil, Erzählweise, Grammatische Elemente (Lexeme u.a.), Konversationsanalyse, lexical cues, narrative, POWER, prosodic cues, Reziprozität, Signalisieren von Verstehen, Sprachgebrauch, Sprachstil, Sprechmelodie/Prosody, Stimme / Prosodie, syntactic cues, Syntax
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