Alle Publikationen
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2016
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(2016): Don't Be a Stranger-Designing a Digital Intercultural Sensitivity Training Tool that is Culture General. In: IEEE Transactions on Learning Technologies 9 (2), S. 120-132. DOI: 10.1109/TLT.2015.2456912
Abstract: Digital intercultural training tools play an important role in helping people to mediate cultural misunderstandings. In recent years, these tools were made to teach about specific cultures, but there has been little attention for the design of a tool to teach about differences across a wide range of cultures. In this work, we take the first steps to create a digital self-contained culture-general training tool. In the first part of the article, we focus on different aspects and methods of intercultural training. This information is then used in the second part to evaluate the effect of these different methods on the perception of behaviour in misunderstandings. We found that experiential and story-based approaches may lead to different perceptions of participants. In the third part, we expanded on these critical incidents, and incorporated virtual characters, to evaluate if experiential incidents in an embedded story can lead to an attribution of perceived differences in behaviour to specific differences in culture and to users becoming less judgemental of inappropriate behaviours by people from different cultures. The results suggest that the tool had some effect, but that a debriefing relating the general differences to specific instances would be beneficial.
2015
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(2015): Modeling culture in intelligent virtual agents. In: Autonomous Agents and Multi-Agent Systems 30 (5), S. 931-962. DOI: 10.1007/s10458-015-9312-6
Abstract: This work addresses the challenge of creating virtual agents that are able to portray culturally appropriate behavior when interacting with other agents or humans. Because culture influences how people perceive their social reality it is important to have agent models that explicitly consider social elements, such as existing relational factors. We addressed this necessity by integrating culture into a novel model for simulating human social behavior. With this model, we operationalized a particular dimension of culture—individualism versus collectivism—within the context of an interactive narrative scenario that is part of an agent-based tool for intercultural training. Using this scenario we conducted a cross-cultural study in which participants from a collectivistic country (Portugal) were compared with participants from an individualistic country (the Netherlands) in the way they perceived and interacted with agents whose behavior was either individualistic or collectivistic, according to the configuration of the proposed model. In the obtained results, Portuguese subjects rated the collectivistic agents more positively than the Dutch but both countries had a similarly positive opinion about the individualistic agents. This experiment sheds new light on how people from different countries differ when assessing the social appropriateness of virtual agents, while also raising new research questions on this matter.
Keywords: Agent-based Modelling, cross-cultural, culturally appropriate behavior, Culture, Disziplin, Favoriten, individual vs collective, individuell, intercultural training, kollektiv, Kultur, Kulturspezifizität, Kulturtheorie, Modelle/Theorien, Modellierung, simulation, social appropriateness, social importance dynamics, virtual agents
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