Alle Publikationen
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2011
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(2011) : Etiquette In Motivational Agents: Engaging Users And Developing Relationships In: Hayes, Caroline C.; Miller, Christopher Allan (Hg.): Human-computer etiquette: Cultural expectations and the design implications they place on computers and technology: Boca Raton, Fla.: CRC Press, S. 205-230
Abstract: Micro-analysis of face-to-face interaction among humans can tell us a great deal about how to design etiquette into our human-machine interfaces in order to make them more intuitive, robust, and easy to use. Human protocols for conversational turn-taking, indicating understanding, marking emphasis, and displaying presumed relationship status, are but a few of the myriad verbal and nonverbal cues that can be observed in face-to-face interaction and incorporated into our systems. However, one of the most interesting-and challenging aspects of human interaction for both analysis and emulation is that the “rules of engagement”—that is, etiquette-expectations change frequently and ªuidly during a single encounter. A person must know if their interlocutor is engaging in serious talk, social chat, play, storytelling, or joke-telling to know how to interpret their behavior and to respond appropriately. In addition, these rules can also slowly evolve as a pair of interlocutors develops a relationship over time. is chapter will discuss these phenomena in human social interactions and their rami¤cations for developing human-like machine interfaces such as the animated health counselor shown in Figure 9.1. is work focuses on a particular type of application as a motivating example-the use of computerized animated counselors for long-term health behavior change interventions-and why at least some of the interaction styles that are e¢ective in this domain comprise rules of etiquette that would not be considered “nice” by Emily Post.
Keywords: Agent, Antworten im Rahmen einer Konversation, Art der Beziehung zum Interaktionspartner, Betonung, doppelter Treffer, Ernsthaftigkeit einer Situation, Erzählweise, Etikette, Etiquette as rules of expectation, Favoriten, Für spezifische Situationen festgelegte Verhaltensregeln, humor, Konversationskonventionen als Etikette-Erwartungen, Korrespondenz, Mensch oder Maschine, Mensch-Technik-Interaktion, Mensch-Technik-Relationen (MTR), Mensch-Technische Systeme, Modelle, narrative, Plauderei, Prosody, Realtechnik, Signalisieren von Verstehen, Situationsbedingter Kontext, Sozial Intelligente Agenten, Soziale Angemessenheit, Soziale Distanz, Soziale Robotik, Soziosensitive Systeme, Spiel, Sprachgebrauch, Sprechmelodie, Technik, Theorien, Turn-taking innerhalb der Konsersation, User, Volltreffer, Witze 1998
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(1998): Smiles, Speech, and Body Posture. How Women and Men Display Sociometric Status and Power. In: Journal of Nonverbal Behavior 22 (4), S. 209-228. DOI: 10.1023/A:1022967721884
DOI: https://doi.org/10.1023/A:1022967721884 Abstract: This study found that power and status have different effects on nonverbal behavior. Participants lived together for a term in ten member groups (50 women, 29 men) and rated their housemates on characteristics related to power (toughness and leadership) and sociometric status (popularity and being well-known). Smiling, arm and leg position, and total talking time were recorded in group discussions, one with housemates only and one with strangers included. Power, but not sociometric status, was associated with open-body postures in women and with frequency of talking in women and men. Smiling was unrelated to power and was positively correlated with sociometric status. Male body posture was more open, but women and men did not differ in frequency of talking or smiling.
Keywords: Antworten im Rahmen einer Konversation, Anwesenheit nur von Bekannten/Freunden vs. Anwesenheit von Fremden, Biologische Marker, Dauer, Häufigkeit, Menge des Sprechens eines Konversationspartners, Gender, Gestik, Konversationsanalyse, Körperhaltung, Korrespondenz, Kultureller Kontext, Lächeln, Offenheit vs. Geschlossenheit der Körperhaötung, Öffentlicher vs. privater Raum, (Position der) Extremitäten, Sozialer Raum, Sprachgebrauch, Sprechzeit, Status, Turn-taking innerhalb der Konsersation 1993
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(1993): New Zealand women are good to talk to. An analysis of politeness strategies in interaction. In: Journal of Pragmatics 20 (2), S. 91-116. DOI: 10.1016/0378-2166(93)90078-4
Abstract: This paper compares evidence from New Zealand women's and men's talk regarding amount of speech, interruptions, the use of pragmatic particles and the distribution of apologies and compliments to support an argument that women are ideal speaker-hearers. Women's other-oriented behaviour makes them ideal conversational partners.
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