Alle Publikationen
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2017
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Serrat, Olivier (2017): Knowledge Solutions. Tools, Methods, and Approaches to Drive Organizational Performance. Singapore: Springer Open
Abstract: Part 1: Strategy Development -- Part 2: Management Techniques -- Part 3: Collaboration Mechanisms -- Part 4: Knowledge Sharing and Learning -- Part 5: Knowledge Capture and Storage This book is open access under a CC BY-NC 3.0 IGO license. This book comprehensively covers topics in knowledge management and competence in strategy development, management techniques, collaboration mechanisms, knowledge sharing and learning, as well as knowledge capture and storage. Presented in accessible “chunks,” it includes more than 120 topics that are essential to high-performance organizations. The extensive use of quotes by respected experts juxtaposed with relevant research to counterpoint or lend weight to key concepts; “cheat sheets” that simplify access and reference to individual articles; as well as the grouping of many of these topics under recurrent themes make this book unique. In addition, it provides scalable tried-and-tested tools, method and approaches for improved organizational effectiveness. The research included is particularly useful to knowledge workers engaged in executive leadership; research, analysis and advice; and corporate management and administration. It is a valuable resource for those working in the public, private and third sectors, both in industrialized and developing countries
2013
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(2013): Organizational social structures for software engineering. In: ACM Computing Surveys 46 (1), S. 1-35. DOI: 10.1145/2522968.2522971
Abstract: Software engineering evolved from a rigid process to a dynamic interplay of people (e.g., stakeholders or developers). Organizational and social literature call this interplay an Organizational Social Structure (OSS). Software practitioners still lack a systematic way to select, analyze, and support OSSs best fitting their problems (e.g., software development). We provide the state-of-the-art in OSSs, and discuss mechanisms to support OSS-related decisions in software engineering (e.g., choosing the OSS best fitting development scenarios). Our data supports two conclusions. First, software engineering focused on building software using project teams alone, yet these are one of thirteen OSS flavors from literature. Second, an emerging OSS should be further explored for software development: social networks. This article represents a first glimpse at OSS-aware software engineering, that is, to engineer software using OSSs best fit for the problem.
Keywords: Computerwissenschaft, cultural implications, governance, Human Factors, IMPACT, information trust, KNOWLEDGE COMMUNITIES, knowledge management, Management, model, NETWORKS, organizational decision-making, Organizational social structures, Organizational Social Structures (OSS), QUALITY, social adaptivity, social context, social networks, social structure, software organizations, software practice, user perspective, users, WORKCommunities 2002
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(2002): Cross-cultural management. A knowledge management perspective. Harlow: Financial Times/Prentice Hall
Abstract: Advanced undergraduate and postgraduate students and researchers in international business, international management and cross-cultural management, and all concerned with the transfer of knowledge in the global economy. It will also be a valuable source of concepts and ideas to cross-cultural trainers and to various categories of practitioners within knowledge management and international human resource management. This book forges a break with the concept of culture that has dominated management thinking, education, and research for several decades. Culture, rather than being presented as a source of difference and antagonism, is presented as a form of organisational knowledge that can be converted into a resource for underpinning core competence. This perspective based on extensive research into the operations of four major international corporations, challenges traditional thinking by contending that cross-cultural management is a form of knowledge management. Key to this text are the four global case companies contrasting experiences, presented as insightful case studies about rarely observed aspects of firms cross-cultural communication behaviour.
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