Alle Publikationen
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2017
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(2017): To be or Not to be Authentic. In Defence of Authenticity as an Ethical Ideal. In: Ethical Theory and Moral Practice 20 (3), S. 567-580. DOI: 10.1007/s10677-017-9803-4
Abstract: It has recently been pointed out that the cloudiness of the concept of authenticity as well as inflated ideologies of the 'true self' provide good reasons to criticize theories and ideals of authenticity. Nevertheless, there are also good reasons to defend an ethical ideal of authenticity, not least because of its critical and oppositional force, which is directed against experiences of self-abandonment and self-alienation. I will argue for an elaborated ethical ideal of authenticity: the ambitious ideal of a continuous self-reflective process of 'self-authentication'. For this purpose, the ideal of being authentic in expressing and unfolding one's individual personality and characteristics will be combined with the ideal of being 'an authentic person' - whereby 'a person' is to be understood in a Kantian sense as an autonomous person who is (at least potentially) reasonable and morally responsible.
2016
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(2016): Making New “New AI” Friends. Designing a Social Robot for Diabetic Children from an Embodied AI Perspective. In: International Journal of Social Robotics 8 (4), S. 523-537. DOI: 10.1007/s12369-016-0364-9
Abstract: Robin is a cognitively and motivationally autonomous affective robot toddler with "robot diabetes" that we have developed to support perceived self-efficacy and emotional wellbeing in children with diabetes. Robin provides children with positive mastery experiences of diabetes management in a playful but realistic and natural interaction context. Underlying the design of Robin is an "Embodied" (formerly also known as "New") Artificial Intelligence (AI) approach to robotics. In this paper we discuss the rationale behind the design of Robin to meet the needs of our intended end users (both children and medical staff), and how "New AI" provides a suitable approach to developing a friendly companion that fulfills the therapeutic and affective requirements of our end users beyond other approaches commonly used in assistive robotics and child-robot interaction. Finally, we discuss how our approach permitted our robot to interact with and provide suitable experiences of diabetes management to children with very different social interaction styles.
2014
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(2014): Buffering the negative effects of employee surface acting. The moderating role of employee-customer relationship strength and personalized services. In: The Journal of applied psychology 99 (2), S. 341-350. DOI: 10.1037/a0034428
DOI: http://www.ncbi.nlm.nih.gov/pubmed/24079672 Abstract: The impact of emotional labor on customer outcomes is gaining considerable attention in the literature, with research suggesting that the authenticity of emotional displays may positively impact customer outcomes. However, research investigating the impact of more inauthentic emotions on service delivery outcomes is mixed (see Chi, Grandey, Diamond, & Krimmel, 2011). This study explores 2 potential reasons for why the service outcomes of inauthentic emotions are largely inconsistent: the impact of distinct surface acting strategies and the role of service delivery context. Drawing on social-functional theories of emotions, we surveyed 243 dyads of employees and customers from a wide variety of services to examine the links between employee surface acting and customer service satisfaction, and whether this relationship is moderated by relationship strength and service personalization. Our findings suggest that faking positive emotions has no bearing on service satisfaction, but suppressing negative emotions interacts with contextual factors to predict customers' service satisfaction, in line with social-functional theories of emotions. Specifically, customers who know the employee well are less sensitive to the negative effects of suppressed negative emotions, and customers in highly personalized service encounters are more sensitive to the negative effects of suppressed negative emotions. We conclude with a discussion of theoretical and practical implications.
2013
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Aylett, Ruth; Krenn, Brigitte; Pelachaud, Catherine; Shimodaira, Hiroshi (Hg.) (2013): Intelligent Virtual Agents. 13th International Conference IVA 2013 Proceedings. Berlin; Heidelberg: Springer
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