Alle Publikationen
2018
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(2018): ROBIN, a Telepresence Robot to Support Older Users Monitoring and Social Inclusion: Development and Evaluation. In: Telemedicine journal and e-health : the official journal of the American Telemedicine Association 24 (2), S. 145-154. DOI: 10.1089/tmj.2016.0258
DOI: https://doi.org/10.1089/tmj.2016.0258 Abstract: INTRODUCTION This article describes an enhanced telepresence robot named ROBIN, part of a telecare system derived from the GIRAFFPLUS project for supporting and monitoring older adults at home. ROBIN is integrated in a sensor-rich environment that aims to continuously monitor physical and psychological wellbeing of older persons living alone. The caregivers (formal/informal) can communicate through it with their assisted persons. Long-term trials in real houses highlighted several user requirements that inspired improvements on the robotic platform. The enhanced telepresence robot was assessed by users to test its suitability to support social interaction and provide motivational feedback on health-related aspects. METHODS Twenty-five users (n = 25) assessed the new multimodal interaction capabilities and new communication services. A psychophysiological approach was adopted to investigate aspects like engagement, usability, and affective impact, as well as the possible role of individual differences on the quality of human-robot interaction. RESULTS ROBIN was overall judged usable, the interaction with/through it resulted pleasant and the required workload was limited, thus supporting the idea of using it as a central component for remote assistance and social participation. Open-minded users tended to have a more positive interaction with it. CONCLUSIONS This work describes an enabling technology for remote assistance and social communication. It highlights the importance of being compliant with users' needs to develop solutions easy to use and able to foster their social connections. The role of personality appeared to be relevant for the interaction, underscoring a clear role of the service personalization.
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(2018): The Perils and Promises of Self-Disclosure on Social Media. In: Information Systems Frontiers 20 (3), S. 425-437. DOI: 10.1007/s10796-017-9806-7
Abstract: In addition to their professional social media accounts, individuals are increasingly using their personal profiles and casual posts to communicate their identities to work colleagues. They do this in order to 'stand out from the crowd' and to signal attributes that are difficult to showcase explicitly in a work setting. Existing studies have tended to treat personal posts viewed in a professional context as a problem, since they can threaten impression management efforts. These accounts focus on the attempts of individuals to separate their life domains on social media. In contrast, we present the narratives of professional IT workers in India who intentionally disrupt the boundaries between personal and professional profiles in order to get noticed by their employers. Drawing on the dramaturgical vocabulary of Goffman (1959) we shed light on how individuals cope with increased levels of self-disclosure on social media. We argue that their self-presentations can be likened to post-modem performances in which the traditional boundaries between actor and audience are intentionally unsettled. These casual posts communicate additional personal traits that are not otherwise included in professional presentations. Since there are no strict boundaries between formal front-stage and relaxed back-stage regions in these types of performance, a liminal mental state is often used, which enables a better assessment of the type of information to present on social media.
Keywords: Art des Kommunikationsmediums, Blurred boundaries, Business Studies, Communication, Facebook, Goffman, Goffman KeyWords Plus:IMPRESSION MANAGEMENT, Image, Inference, INNOVATION, Konstruktion des Selbst, NETWORKING SITES, ORGANIZATIONS, Self-presentation, social media, SYSTEMS, technology, Theory of interaction (Goffman), Verhalten am Arbeitsplatz, WORK -
(2018): Design for social accessibility: Incorporating social factors in the design of accessible technologies. ProQuest Information & Learning.
Abstract: Assistive technologies are intended to help people with disabilities accomplish everyday tasks. Yet, such technologies are traditionally designed mainly with functionality in mind, not with consideration for social situations of use. As a result, assistive technologies can be awkward-looking and socially awkward to use, leading to misperceptions about these technologies and their users. These misperceptions can impact users’ sense of self-efficacy and self-confidence, leading assistive technology users to feel self-conscious when using devices in public or social settings, ultimately limiting access. Furthermore, most technology design approaches either assume accessibility is ’someone else’s job’ or that functional accessibility is the only focus, promoting an inclination to overlook accessibility in design overall and preventing designers from fully considering social aspects of accessibility. In this dissertation, I present original empirical studies that investigate the social implications of assistive technology use. I conceptualize ’socially accessible design,’ and examine how to effectively incorporate social factors into user-centered design techniques. To address the negative and stigmatizing social perceptions associated with assistive technologies, I define Social Accessibility as a new property of accessible technologies extending our understanding of accessibility to include considerations of both functional usability and social situations of use. I present Design for Social Accessibility as a guiding perspective and a set of design tools and techniques emphasizing social factors in technology design. Through a series of design workshops, I demonstrate how designers can use Design for Social Accessibility by: focusing on functional usability and social situations of use; increasing awareness for how design can engender, rather than impede, access for people with visual impairments, particularly within social contexts; and working with users with and without visual impairments in assessing when design influences self-confidence and self-consciousness. In this dissertation, I: (1) define social accessibility as a new property of technology artifacts that extends accessibility to include functional and social factors; (2) demonstrate that Design for Social Accessibility can help improve the design of technologies usable by people with visual impairments when applied to design methods by bringing awareness to designers about how design engenders or impedes access in functional and social factors of use; and (3) develop and verify a tool that can help designers assess the social accessibility of technology design. The contributions of this dissertation are conceptual‐-motivating the need for, and defining social accessibility and how it relates to functional accessibility; and empirical and methodological‐-showing how social factors influence assistive technology use and access, and applying findings to increase awareness, change perspectives, and improve tools and techniques for the design of socially accessible technologies. (PsycINFO Database Record (c) 2017 APA, all rights reserved)
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(2018): The influence of effective communication, perceived respect and willingness to collaborate on nurses' perceptions of nurse-physician collaboration in China. In: Applied nursing research: ANR 41, S. 73-79. DOI: 10.1016/j.apnr.2018.04.005
DOI: http://www.ncbi.nlm.nih.gov/pubmed/29853219 Abstract: BACKGROUND Nurse-physician collaboration is a critical prerequisite for high-quality care. Previous researchers have addressed multiple factors that influence collaboration. However, little of this research has explored the influence of interactional factors on nurses' perception of nurse-physician collaboration in China. AIMS To examine the influence of interactional factors (effective communication, perceived respect and willingness to collaborate) on nurses' perception of nurse-physician collaboration. METHODS A cross-sectional survey of 971 registered nurses in nine hospitals was conducted. An author-designed interactional factor questionnaire and the Nurse-Physician Collaboration Scale were used to collect data. Multiple regression analysis was used. RESULTS Nurse-physician collaboration was identified as at a moderate level (mean = 3.93 ± 0.68). Interactional factors (effective communication, perceived respect and willingness to collaborate) were identified as relatively moderate to high (mean = 4.03 ± 0.68, mean = 3.87 ± 0.75, mean = 4.50 ± 0.59, respectively). The results showed that effective communication, perceived respect and willingness to collaborate explained 57.3% of the variance in nurses' perception of nurse-physician collaboration (Adjusted R2 = 0.573, F = 435.563, P < 0.001). Perceived respect (β = 0.378) was the strongest factor relevant to nurses' perception of nurse-physician collaboration, second was effective communication (β = 0.315), and the weakest factor among these three factors was willingness to collaborate (β = 0.160). CONCLUSION Nurses' perceptions of collaboration were relatively positive, mainly in Sharing of patient information; however, improvements need to be made regarding Joint participation in the cure/care decision-making process. Effective communication, perceived respect and willingness to collaborate significantly affect nurses' perception of nurse-physician collaboration, with perceived respect having greater explanatory power among the three interactional factors. It is necessary for hospital managers to develop strategies to build professional respect for nurses, facilitate effective nurse-physician communication and improve nurses' willingness to collaborate.
2017
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(2017): Social Technologies. Between Science and Practice. In: Russian Studies in Philosophy 55 (1), S. 1-9. DOI: 10.1080/10611967.2017.1296288
Abstract: Social technologies (or more precisely social-humanitarian technologies) are the active communicative manifestation of a social subject at the level of organizational, administrative, and social planning in the context of the social construction of knowledge and reality. A clear definition of social technologies (ST) must first describe them within the context of the social sciences and humanities: ST are the variety of social practices that are generated by these sciences. These include psychotherapeutic assistance, opinion polls, the practice of language translation, counseling, litigation, and the management of production. The second aspect of ST is that they are characterized by a specific kind of human activity and communication (psychosomatic skills and techniques, language, and psychological and emotional processes), rather than artificial tools, instruments, and devices. The center of ST is occupied by the human subject agent with his knowledge and beliefs, skills and habits, language and traditions.
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(2017): Adolescent communication and its relationship to emotional-social intelligence. ProQuest Information & Learning, US.
Abstract: Over the past two decades the way in which we communicate has changed drastically with the evolution of mobile phones and the Internet. Professionals in the field of psychology have raised concerns regarding the impact these changes are having on the adolescent population. Research in this area has been vacillating between both positive and negative outcomes. The present study sought to identify a connection between time spent communicating though technology and emotional social intelligence (ESI), defined as the ability to identify emotions in one's self and others, utilize that knowledge effectively, and cope with the stress of normal life (Bar-On, 2006). In this study, 74 students from a high school in northern New Jersey completed two self report measures, the Emotional Quotient Inventory: Youth Version (Short) and a technology survey, which asked participants to estimate the amount of time they spend engaging with friends and family both face-to-face and through technology. Results suggest that time spent communicating through technology has no relationship to general ESI. However, a closer look at the components of ESI, resulted in the identification of statistically significant relationships. Contrary to the hypothesis, the more time participants reported communicating through technology, the higher their scores on the Interpersonal scale. Increased time communicating through technology was also related to decreases in the Stress Management scale. (PsycINFO Database Record (c) 2017 APA, all rights reserved)
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(2017): "You Need to Be a Good Listener". Recruiters' Use of Relational Communication Behaviors to Enhance Clinical Trial and Research Study Accrual. In: Journal of health communication 22 (2), S. 95-101. DOI: 10.1080/10810730.2016.1256356
DOI: http://www.ncbi.nlm.nih.gov/pubmed/28085636 Abstract: Medical and research professionals who discuss clinical trials and research studies with potential participants face an often daunting challenge, particularly when recruiting from minority and underserved populations. This study reports on findings from a focus group study of 63 research coordinators, study nurses, professional recruiters, and other professionals in Indianapolis, IN and Miami, FL who work to recruit from minority and underserved populations. These professionals discussed the importance of creating a sense of connection with potential participants as part of the recruitment and retention process. Building a relationship, however fleeting, involved a number of concrete behaviors, including listening to personal information, expressing empathy, and then providing reciprocal self-disclosures; having repeated contact, usually by working in the same environment over an extended period of time; demonstrating respect through politeness and the use of honorifics; going the extra mile for participants; offering flexibility in scheduling follow-up appointments; and creating a sense of personal and community trust by being truthful. The implications of these findings for clinical trial and research study accrual are discussed.
Keywords: Adult, Aufrichtigkeit/Truthfulness, Benutzen von Respektanrede/Honorifics, Bereitschaft zu Termin-Flexibilität, Bereitschaft, für den Interaktionspartner mehr Aufwand auf sich zu nehmen, als erwartet wird, Clinical Trials as Topic, Communication, Demonstration von Respekt gegenüber dem Interaktionspartner, Empathie, Female, Florida, Focus Groups, Häufigkeit des Kontakts mit dem Interaktionspartner, Humans, Indiana, Kommunikations-/Interaktionsprinzipien, Listening to personal information, Male, Middle Aged, Minority Groups, Patient Selection, Research Personnel/psychology/statistics & numerical data, Researcher-Subject Relations, Self-disclosure, time, Übermitteln von Gefühlen/Emotionen, Vulnerable Populations, Young Adult -
Naiden, Fred S.; Talbert, Richard J. A. (Hg.) (2017): Mercury's wings. Exploring modes of communication in the ancient world. New York, NY: Oxford University Press
Abstract: 'Mercury's Wings' is a volume of essays devoted to ancient communications. Comparable previous work has been mainly confined to articles on aspects of communication in the Roman empire. This set of 18 essays with an introduction by the co-editors marks a milestone, therefore, that demonstrates the importance and rich further potential of the topic
2016
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(2016): Contributorship and Partial Inclusion. In: Management Communication Quarterly 30 (3), S. 279-304. DOI: 10.1177/0893318915624163
DOI: https://doi.org/10.1177/0893318915624163 Abstract: Organizational communication theory and research tends to assume the practices of organizational 'members' are relevant to the study of organizational phenomena, without reflecting on how those members were identified in the first place. This issue is particularly relevant to perspectives that view communication as constitutive of organizations because they may take the very object they seek to explain—the organization—as the starting point when identifying pertinent informants. We provide a communicational perspective of organizational membership by starting from communicative events, instead of individuals. Ethnomethodology’s notions of accounts and sanctions are useful in recognizing the interactionally performed nature of membership. We extend ethnomethodology’s intuition by viewing membership—which we reframe as contributorship—as being achieved through the contribution of actions to the organization. (PsycINFO Database Record (c) 2016 APA, all rights res erved) zitiert von 6
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(2016): Improving Medical Decision Making and Health Promotion through Culture-Sensitive Health Communication. An Agenda for Science and Practice. In: Medical decision making : an international journal of the Society for Medical Decision Making 36 (7), S. 811-833. DOI: 10.1177/0272989X15600434
DOI: http://www.ncbi.nlm.nih.gov/pubmed/26296619 Abstract: This review introduces the concept of culture-sensitive health communication. The basic premise is that congruency between the recipient's cultural characteristics and the respective message will increase the communication's effectiveness. Culture-sensitive health communication is therefore defined as the deliberate and evidence-informed adaptation of health communication to the recipients' cultural background in order to increase knowledge and improve preparation for medical decision making and to enhance the persuasiveness of messages in health promotion. To achieve effective health communication in varying cultural contexts, an empirically and theoretically based understanding of culture will be indispensable. We therefore define culture, discuss which evolutionary and structural factors contribute to the development of cultural diversity, and examine how differences are conceptualized as scientific constructs in current models of cultural differences. In addition, we will explicate the implications of cultural differences for psychological theorizing, because common constructs of health behavior theories and decision making, such as attitudes or risk perception, are subject to cultural variation. In terms of communication, we will review both communication strategies and channels that are used to disseminate health messages, and we will discuss the implications of cultural differences for their effectiveness. Finally, we propose an agenda both for science and for practice to advance and apply the evidence base for culture-sensitive health communication. This calls for more interdisciplinary research between science and practice but also between scientific disciplines and between basic and applied research.
Keywords: Clinical Decision-Making, Communication, Cultural Competency, culture sensitive, Disziplin, Health Behavior, Health Promotion/standards, Humans, Kultur, Kulturtheorie, Medizin, Models, Psychological, Observablen/Kriterien für sozial angemessenes Verhalten und dessen Bewertung, Pathologie, Risk-Taking, Social Norms -
(2016) : Nonverbal Communication☆ In: Stein, John: Reference module in neuroscience and biobehavioral psychology: Place of publication not identified: Elsevier
Abstract: Nonverbal communication involves the interchange of information and influence through contextual arrangements, static physical features, and ongoing nonverbal behavior. Nonverbal communication usually operates automatically and outside of awareness and, consequently, is highly efficient. It is pervasive in face-to-face interactions and in various forms of mediated communication. Biology, culture, gender, personality, and the environment combine to shape stable patterns of nonverbal communication. The utility of nonverbal communication is reflected in a number of different social functions, including providing information, regulating interaction, expressing intimacy, exercising influence, and managing impressions.
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(2016): Long-term assessment of a service robot in a hotel environment. In: Robotics and Autonomous Systems 79, S. 40-57. DOI: 10.1016/j.robot.2016.01.014
DOI: https://doi.org/10.1016/j.robot.2016.01.014 Abstract: The long term evaluation of the Sacarino robot is presented in this paper. The study is aimed to improve the robot‘s capabilities as a bellboy in a hotel; walking alongside the guests, providing information about the city and the hotel and providing hotel-related services. The paper establishes a three-stage assessment methodology based on the continuous measurement of a set of metrics regarding navigation and interaction with guests. Sacarino has been automatically collecting information in a real hotel environment for long periods of time. The acquired information has been analyzed and used to improve the robot’s operation in the hotel through successive refinements. Some interesting considerations and useful hints for the researchers of service robots have been extracted from the analysis of the results. (PsycINFO Database Record (c) 2019 APA, all rights reserved)
2015
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(2015): Using Ethnography of Communication in Organizational Research. In: Organizational Research Methods 18 (4), S. 629-655. DOI: 10.1177/1094428115590662
DOI: https://doi.org/10.1177/1094428115590662 Abstract: Ethnography of Communication offers new analytical and interpretive possibilities for contextually sensitized, language- and communication-based ethnographic studies of management and organization. In this article we provide an introduction and overview of relevant linguistic and related fields, positioning Ethnography of Communication within the broader context of anthropology, ethnomethodology, and sociolinguistics. We describe Dell Hymes’s seminal contribution to theory and method of Ethnography of Communication (foregrounding Hymes’s signature concept of 'communicative competence') and outline what the application of an Ethnography of Communication approach in management research might entail (illustrating the application of Hymes’s SPEAKING grid). We conclude by offering an example of how the methods of Ethnography of Communication might be applied usefully to the study of organizational language, discourse, and communication. (PsycINFO Database Record (c) 2016 APA, al l rights reserved) zitiert von 9
2014
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(2014): Perspective-taking in dialogue as self-organization under social constraints. In: New Ideas in Psychology 32, S. 131-146. DOI: 10.1016/j.newideapsych.2013.03.004
Abstract: We present a dynamical systems account of how simple social information influences perspective-taking. Our account is motivated by the notion that perspective-taking may obey common dynamic principles with perceptuomotor coupling. We turn to the prominent HKB dynamical model of motor coordination, drawing from basic principles of self-organization to describe how conversational perspective-taking unfolds in a low-dimensional attractor landscape. We begin by simulating experimental data taken from a simple instruction-following task, in which participants have different expectations about their interaction partner. By treating belief states as different values of a control parameter, we show that data generated by a basic dynamical process fits overall egocentric and other-centric response distributions, the time required for participants to enact a response on a trial-by-trial basis, and the action dynamics exhibited in individual trials. We end by discussing the theoretical significance of dynamics in dialog, arguing that high-level coordination such as perspective-taking may obey similar dynamics as perceptuomotor coordination, pointing to common principles of adaptivity and flexibility during dialog
Keywords: adaptivity, ADDRESSEES, Communication, Conversation, dynamic systems theory, Dynamical systems, EYE-MOVEMENTS, HKB dynamical model of motor coordination, INTERPERSONAL COORDINATION, JOINT ACTION, Kognitionswissenschaft/Social Sciences/Humanities, Language, LANGUAGE USE, NONLINEAR DYNAMICS, PERCEPTION, PERSPECTIVE-TAKING, social information, Spatial cognition, SPEAKERS, TRANSITIONS, Volltreffer -
(2014): Generating Task-Oriented Interactions of Service Robots. In: IEEE Transactions on Systems, Man, and Cybernetics: Systems 44 (8), S. 981-994. DOI: 10.1109/TSMC.2014.2298214
Abstract: Human-robot interaction (HRI) may play a key role in enhancing a robot's capability in practical service tasks, allowing productive human-robot collaboration. To obtain appropriate human aid for conducting tasks, a robot should be capable of generating meaningful questions regarding the task procedures in real time and applying the results to modify its task plans or behaviors. However, few studies on integrating robot task management and HRI in such high-level task planning exist. In this paper, we propose a new scheme of script-based task planning and HRI that supports the planning and is generated by it. The planning operates on a set of plain and easily writable task procedures, or scripts. The approach produces robust, practical, and easy-to-manipulate robot behavior. Based on the scripts, the system identifies plan ambiguities that require interaction with humans, and resolves them using the human response. The interaction thus generated is highly relevant and task-oriented. The robot learns from the interaction history to improve its subsequent planning in general, or personalize it. Two simulation cases, of a home service and a museum-guide robot, are presented to show how the robots lead appropriate interaction and smoothly adjust their task plans to user commands or responses. Such close integration of HRI and robot task planning is expected to advance the practicality of service robots.
Keywords: ALIGNMENT, Communication, CONTROL ARCHITECTURE, Design, human-robot interaction, INTEGRATION, KNOWLEDGE, Mensch-Technik-Relationen (MTR), MIND, PROGRAMS, Realtechnik, Science and Technology Studies (STS), script, script-based task planning, service robot, Serviceroboter, Soziale Robotik, task-oriented interaction, Technik -
(2014): Recognizing emotional body language displayed by a human-like social robot. In: International Journal of Social Robotics 6 (2), S. 261-280. DOI: 10.1007/s12369-013-0226-7
DOI: https://doi.org/10.1007/s12369-013-0226-7 Abstract: Natural social human–robot interactions (HRIs) require that robots have the ability to perceive and identify complex human social behaviors and, in turn, be able to also display their own behaviors using similar communication modes. Recently, it has been found that body language plays an important role in conveying information about changes in human emotions during human–human interactions. Our work focuses on extending this concept to robotic affective communication during social HRI. Namely, in this paper, we explore the design of emotional body language for our human-like social robot, Brian 2.0. We develop emotional body language for the robot using a variety of body postures and movements identified in human emotion research. To date, only a handful of researchers have focused on the use of robotic body language to display emotions, with a significant emphasis being on the display of emotions through dance. Such emotional dance can be effective for small robots with large workspaces, however, it is not as appropriate for life-sized robots such as Brian 2.0 engaging in one-on-one interpersonal social interactions with a person. Experiments are presented to evaluate the feasibility of the robot’s emotional body language based on human recognition rates. Furthermore, a unique comparison study is presented to investigate the perception of human body language features displayed by the robot with respect to the same body language features displayed by a human actor. (PsycINFO Database Record (c) 2019 APA, all rights reserved)
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(2014): Unwritten rules. Virtual bargaining underpins social interaction, culture, and society. In: Trends in cognitive sciences 18 (10), S. 512-519. DOI: 10.1016/j.tics.2014.05.010
DOI: http://www.ncbi.nlm.nih.gov/pubmed/25073460 Abstract: Many social interactions require humans to coordinate their behavior across a range of scales. However, aspects of intentional coordination remain puzzling from within several approaches in cognitive science. Sketching a new perspective, we propose that the complex behavioral patterns - or 'unwritten rules' - governing such coordination emerge from an ongoing process of 'virtual bargaining'. Social participants behave on the basis of what they would agree to do if they were explicitly to bargain, provided the agreement that would arise from such discussion is commonly known. Although intuitively simple, this interpretation has implications for understanding a broad spectrum of social, economic, and cultural phenomena (including joint action, team reasoning, communication, and language) that, we argue, depend fundamentally on the virtual bargains themselves. zitiert von 27
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(2014): Art as behaviour – an ethological approach to visual and verbal art, music and architecture. In: Anthropologischer Anzeiger 71 (1), S. 3-13. DOI: 10.1127/0003-5548/2014/0371
Abstract: In recent years, the fine arts, architecture, music and literature have increasingly been examined from the vantage point of human ethology and evolutionary psychology. In 2011 the authors formed the research group 'Ethology of the Arts' concentrating on the evolution and biology of perception and behaviour. These novel approaches aim at a better understanding of the various facets represented by the arts by taking into focus possible phylogenetic adaptations, which have shaped the artistic capacities of our ancestors. Rather than culture specificity, which is stressed e.g. by cultural anthropology and numerous other disciplines, universal human tendencies to perceive, feel, think and behave are postulated. Artistic expressive behaviour is understood as an integral part of the human condition, whether expressed in ritual, visual, verbal or musical art. The Ethology of the Arts-group's research focuses on visual and verbal art, music and built environment/architecture and is designed to contribute to the incipient interdisciplinarity in the field of evolutionary art research.
Keywords: Aesthetics, architecture, built environment, Communication, culture specificity, Disziplin, Ethologie, Ethologie der Kunst, ethology of arts, Evolution, evolutionary musicology, human ethology, Kognitive Skills/Social Cognition, Kulturtheorie, Kunstgeschichte, lyrics, music, poetry, SEXUAL SELECTION, universal human tendencies, universals, urban ethology, visual arts, VOCAL EXPRESSION, Voraussetzungen für sozial angemessenes Verhalten, ZEBRA FINCHES 2013
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(2013): Form und Formen der Kommunikation. 3. Aufl.. Frankfurt am Main: Suhrkamp (Suhrkamp-Taschenbuch Wissenschaft)
Abstract: Der Kommunikationsbegriff gehört zu den wichtigsten Errungenschaften der Wissenschaften des 20. Jahrhunderts. Dirk Baecker zeichnet die Entwicklung dieses Begriffs von Platons Sophistes bis zu Claude E. Shannons mathematischer Kommunikationstheorie nach. Dabei zeigt er, daß Kommunikation nicht, wie es meist geschieht, als Übertragung, sondern als Selektion zu verstehen ist - als wechselseitige Selektion innerhalb eines dadurch eröffneten Raums der Möglichkeiten. Dieser neue Begriff der Kommunikation ermöglicht es einerseits, die Form der Kommunikation als sozialen Vorgang der Zuschreibung und Ausnutzung von Freiheitsgraden zu bestimmen, und andererseits, die verschiedenen Formen der Kommunikation in Interaktion, Organisation, sozialer Bewegung und Gesellschaft zu beschreiben.
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(2013): Human-like interaction skills for the mobile communication robot Robotinho. In: International Journal of Social Robotics 5 (4), S. 549-561. DOI: 10.1007/s12369-013-0206-y
DOI: https://doi.org/10.1007/s12369-013-0206-y Abstract: The operation of robotic tour guides in public museums leads to a variety of interactions of these complex technical systems with humans of all ages and with different technical backgrounds. Interacting with a robot is a new experience for many visitors. An intuitive user interface, preferable one that resembles the interaction between human tour guides and visitors, simplifies the communication between robot and visitors. To allow for supportive behavior of the guided persons, predictable robot behavior is necessary. Humanoid robots are able to resemble human motions and behaviors and look familiar to human users that have not interacted with robots so far. Hence, they are particularly well suited for this purpose. In this work, we present our anthropomorphic mobile communication robot Robotinho. It is equipped with an expressive communication head to display emotions. Its multimodal dialog system incorporates gestures, facial expression, body language, and speech. We describe the behaviors that we developed for interaction with inexperienced users in a museum tour guide scenario. In contrast to prior work, Robotinho communicated with the guided persons during navigation between exhibits, not only while explaining an exhibit. We report qualitative and quantitative results from evaluations of Robotinho in RoboCup@Home competitions and in a science museum. (PsycINFO Database Record (c) 2016 APA, all rights reserved)
2012
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(2012): A practitioner's guide to interpersonal communication theory. An overview and exploration of selected theories. In: Patient education and counseling 87 (3), S. 261-267. DOI: 10.1016/j.pec.2011.10.006
DOI: http://www.ncbi.nlm.nih.gov/pubmed/22112396 Abstract: OBJECTIVE To provide a brief overview of selected interpersonal theories and models, and to present examples of their use in healthcare communication research. RESULTS Nine interpersonal communication theories and their application to healthcare communication are discussed. CONCLUSION As healthcare communication interactions often occur at an interpersonal level, familiarity with theories of interpersonal communication may reinforce existing best practices and lead to the development of novel communication approaches with patients. PRACTICE IMPLICATIONS This article serves as an introductory primer to theories of interpersonal communication that have been or could be applied to healthcare communication research. Understanding key constructs and general formulations of these theories may provide practitioners with additional theoretical frameworks to use when interacting with patients.
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(2012): Language as Social Coordination. An evolutionary perspective. In: Interaction Studies 13 (1), S. 103-124. DOI: 10.1075/is.13.1.07fus
Abstract: Human social coordination is often mediated by language. Through verbal dialogue, people direct each other's attention to properties of their shared environment, they discuss how to jointly solve problems, share their introspections, and distribute roles and assignments. In this article, we propose a dynamical framework for the study of the coordinative role of language. Based on a review of a number of recent experimental studies, we argue that shared symbolic patterns emerge and stabilize through a process of local reciprocal linguistic alignment. Such patterns in turn come to facilitate and refine social coordination by enabling the alignment, joint construction and navigation of conceptual models and actions. Implications of the framework are illustrated and discussed in relation to a case study where dyads of interlocutors interact verbally to reach joint decisions in a perceptual discrimination task.
Keywords: adaptivity, affordances, Communication, CONSTRAINTS, Conversation, dialogue, emergence, Evolution, HUMAN-COMMUNICATION SYSTEMS, INTERACTING MINDS, Interaction, Interaktion, INTERPERSONAL COORDINATION, JOINT ACTION, Koordination, Language, linguistic alignment, Linguistik, PSYCHOLINGUISTICS, social coordination, symbolic patterns -
(2012): "Robovie, you'll have to go into the closet now". Children's social and moral relationships with a humanoid robot. In: Developmental Psychology 48 (2), S. 303-314. DOI: 10.1037/a0027033
DOI: https://doi.org/10.1037/a0027033 Abstract: Children will increasingly come of age with personified robots and potentially form social and even moral relationships with them. What will such relationships look like? To address this question, 90 children (9-, 12-, and 15-year-olds) initially interacted with a humanoid robot, Robovie, in 15-min sessions. Each session ended when an experimenter interrupted Robovie's turn at a game and, against Robovie's stated objections, put Robovie into a closet. Each child was then engaged in a 50-min structural-developmental interview. Results showed that during the interaction sessions, all of the children engaged in physical and verbal social behaviors with Robovie. The interview data showed that the majority of children believed that Robovie had mental states (e.g., was intelligent and had feelings) and was a social being (e.g., could be a friend, offer comfort, and be trusted with secrets). In terms of Robovie's moral standing, children believed that Robovie deserved fair treatment and should not be harmed psychologically but did not believe that Robovie was entitled to its own liberty (Robovie could be bought and sold) or civil rights (in terms of voting rights and deserving compensation for work performed). Developmentally, while more than half the 15-year-olds conceptualized Robovie as a mental, social, and partly moral other, they did so to a lesser degree than the 9- and 12-year-olds. Discussion focuses on how (a) children's social and moral relationships with future personified robots may well be substantial and meaningful and (b) personified robots of the future may emerge as a unique ontological category. zitiert von 138
Keywords: Autonomy Medical Subject Headings (MeSH): Adolescent, Child, Analysis of Variance, Child Attitudes, Child Behavior, Child development, Communication, Entwicklungspsychologie, Female, Human Computer Interaction, Humans, Independence (Personality), Interview, Psychological, Male, Mensch-Roboter-Interaktion, Mensch-Technik-Relation, Mental Models, Moral, Morals, Robotics, Social Behavior, Verbal Behavior -
(2012): Global business etiquette. A guide to international communication and customs. 2. ed.. Santa Barbara, Calif.: Praeger. Online verfügbar unter http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=439896
Abstract: Tales of the 'Ugly American' abroad are all too familiar. In business, making a cultural faux pas when in a foreign setting isn't just embarrassing; it can have a very high cost in terms of a botched deal and lost profit. Something as simple and subtle as a head movement or casual gesture can have enormous consequence. Businesspeople who work internationally or work with people who are international need to know how to act before they can get the business—and keep it. Proper business communication includes everything from emails to eye contact, and the rules of what is 'right' in other countries can be daunting to navigate. Global Business Etiquette: A Guide to International Communication and Customs, Second Edition provides critical information that businesspeople—both men and women—need to understand the dynamics of cross-cultural communication, avoid embarrassing and costly gaffes, and succeed in business outside of the United States. Topics covered in this indispensable resource include conversation topics that are considered appropriate for different situations; how to make a positive good impression; dress and travel; attitudes toward religion, education, status, and social class; and cultural variations in public behavior. International readers will appreciate information about the United States provided at the end of the ten chapters regarding the countries that do the most business with Americans. (PsycINFO Database Record (c) 2016 APA, all rights reserved) zitiert von 66
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(2011): Courteous but not curious. How doctors' politeness masks their existential neglect. A qualitative study of video-recorded patient consultations. In: Journal of medical ethics 37 (11), S. 650-654. DOI: 10.1136/jme.2010.041988
DOI: http://www.ncbi.nlm.nih.gov/pubmed/21610269 Abstract: OBJECTIVE To study how doctors care for their patients, both medically and as fellow humans, through observing their conduct in patient-doctor encounters. DESIGN Qualitative study in which 101 videotaped consultations were observed and analysed using a Grounded Theory approach, generating explanatory categories through a hermeneutical analysis of the taped consultations. SETTING A 500-bed general teaching hospital in Norway. PARTICIPANTS 71 doctors working in clinical non-psychiatric departments and their patients. RESULTS The doctors were concerned about their patients' health and how their medical knowledge could be of service. This medical focus often over-rode other important aspects of the consultations, especially existential elements. The doctors actively directed the focus away from their patients' existential concerns onto medical facts and rarely addressed the personal aspects of a patient's condition, treating them in a biomechanical manner. At the same time, however, the doctors attended to their patients with courteousness, displaying a polite and friendly attitude and emphasising the relationship between them. CONCLUSIONS The study suggests that the main failing of patient-doctor encounters is not a lack of courteous manners, but the moral offence patients experience when existential concerns are ignored. Improving doctors' social and communication skills cannot resolve this moral problem, which appears to be intrinsically bound to modern medical practice. Acknowledging this moral offence would, however, be the first step towards minimising the effects thereof.