Alle Publikationen
2018
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(2018): Towards a framework for computational persuasion with applications in behaviour change1. In: Argument & Computation 9 (1), S. 15-40. DOI: 10.3233/AAC-170032
DOI: https://doi.org/10.3233/AAC-170032 Abstract: Persuasion is an activity that involves one party trying to induce another party to believe something or to do something. It is an important and multifaceted human facility. Obviously, sales and marketing is heavily dependent on persuasion. But many other activities involve persuasion such as a doctor persuading a patient to drink less alcohol, a road safety expert persuading drivers to not text while driving, or an online safety expert persuading users of social media sites to not reveal too much personal information online. As computing becomes involved in every sphere of life, so too is persuasion a target for applying computer-based solutions. An automated persuasion system (APS) is a system that can engage in a dialogue with a user (the persuadee) in order to persuade the persuadee to do (or not do) some action or to believe (or not believe) something. To do this, an APS aims to use convincing arguments in order to persuade the persuadee. Computational persuasion is the study of formal models of dialogues involving arguments and counterarguments, of user models, and strategies, for APSs. A promising application area for computational persuasion is in behaviour change. Within healthcare organizations, government agencies, and non-governmental agencies, there is much interest in changing behaviour of particular groups of people away from actions that are harmful to themselves and/or to others around them.
Keywords: Argumentation, argumentation strategies, Argumentationsstrategie, Argumentationstheorie, automated persuasion system (APS), Automated Persuasion Systems (APS), computational models of argument, Computational persuasion, Computerbasierte Persuasion, dialogical argumentation, doppelter Treffer, Eliminierung von Fehlverhalten, Fehlverhalten, frame semantics, Gesellschaftsprofit, Gruppenverhalten / Joint Action, Intellektualtechnik, Kognitionstheorie, Kognitionswissenschaft/Social Sciences/Humanities, Mensch-Technik-Relationen (MTR), Observablen/Kriterien für sozial angemessenes Verhalten und dessen Bewertung, Persuasion, persuasion dialogues, persuasive arguments, Politik, probabilistic argumentation, Realtechnik, Soziale Angemessenheit, Sozialer Raum / Kultureller Kontext, Sprachroboter, Sprachverarbeitung, Technik, Überreden, Überzeugung, Umgangsformen, Verführung 2017
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(2017): Structured learning for spoken language understanding in human-robot interaction. In: INTERNATIONAL JOURNAL OF ROBOTICS RESEARCH 36 (5-7), S. 660-683
Abstract: Robots are slowly becoming a part of everyday life, being marketed for commercial applications such as telepresence, cleaning or entertainment. Thus, the ability to interact via natural language with non-expert users is becoming a key requirement. Even if user utterances can be efficiently recognized and transcribed by automatic speech recognition systems, several issues arise in translating them into suitable robotic actions and most of the existing solutions are strictly related to a specific scenario. In this paper, we present an approach to the design of natural language interfaces for human robot interaction, to translate spoken commands into computational structures that enable the robot to execute the intended request. The proposed solution is achieved by combining a general theory of language semantics, i.e. frame semantics, with state-of-the-art methods for robust spoken language understanding, based on structured learning algorithms. The adopted data driven paradigm allows the development of a fully functional natural language processing chain, that can be initialized by re-using available linguistic tools and resources. In addition, it can be also specialized by providing small sets of examples representative of a target newer domain. A systematic benchmarking resource, in terms of a rich and multi-layered spoken corpus has also been created and it has been used to evaluate the natural language processing chain. Our results show that our processing chain, trained with generic resources, provides a solid baseline for command understanding in a service robot domain. Moreover, when domain-dependent resources are provided to the system, the accuracy of the achieved interpretation always improves.
Keywords: Algorithmen, doppelter Treffer, frame semantics, Frame-Semantik, Interaktion, Korpus, Mensch-Maschine-Kommunikation, Mensch-Technik-Interaktion, Mensch-Technik-Relationen (MTR), narürliche Sprache, natural language interface, Observablen/Kriterien für sozial angemessenes Verhalten und dessen Bewertung, Realtechnik, Robotik, Serviceroboter, Soziale Angemessenheit, Soziale Robotik, speech processing, Sprache, Sprachgebrauch, Sprachverarbeitung, Sprachverstehen, Status / biologische Marker, structured learning algorithm, Technik -
Burgoon, Judee K.; Magnenat-Thalmann, Nadia; Pantic, Maja (Hg.) (2017): Social signal processing. Cambridge: Cambridge University Press
Abstract: Social Signal Processing is the first book to cover all aspects of the modeling, automated detection, analysis, and synthesis of nonverbal behavior in human-human and human-machine interactions. Authoritative surveys address conceptual foundations, machine analysis and synthesis of social signal processing, and applications. Foundational topics include affect perception and interpersonal coordination in communication; later chapters cover technologies for automatic detection and understanding such as computational paralinguistics and facial expression analysis and for the generation of artificial social signals such as social robots and artificial agents. The final section covers a broad spectrum of applications based on social signal processing in healthcare, deception detection, and digital cities, including detection of developmental diseases and analysis of small groups. Each chapter offers a basic introduction to its topic, accessible to students and other newcomers, and then outlines challenges and future perspectives for the benefit of experienced researchers and practitioners in the field.
Keywords: Computer vision, Computerwissenschaft, Disziplin, doppelter Treffer, Favoriten, Human behaviour analysis', Interaktion, Mensch-Technik-Relationen (MTR), Modelle/Theorien, Realtechnik, Sammelband, Signal, Signale, Signaling social preferences/ Social signal processing, Social interactions, social signal processing, Social Signal Processing (SSP), social signalling, Social signals, Soziale Angemessenheit, soziale Kognition, Soziosensitive Systeme, speech processing, Technik -
(2017): Narratives and Online Decorum. The Rhetoric of Mark Zuckerberg's Personal Storytelling on Facebook. In: STYLE 51 (3), S. 374-390. DOI: 10.1353/sty.2017.0031
Abstract: The article ties in with and attempts to further interests in the - rhetorical aspects of personal storytelling by examining what is taken to be a pervasive yet understudied form of purposeful storytelling. The overall aim is to investigate how the narration of intimate biographical events may be used to influence or mold matters of decorum or appropriate behavior. Through close reading of the use of narratives in a Facebook post by Facebook CEO Mark Zuckerberg, the article argues for the potential meta-decorous nature of such posts; in addition to their private content, they are about what posting is or should be, and therefore also about what it may be, or should mean, to be someone posting on Facebook. Consequently, these personal stories are read as peculiar amalgamations of the personal, the strategic, and the moral.
Keywords: Appropriateness, Art des Kommunikationsmediums, das Persönliche, decorum, doppelter Treffer, Facebook, Identität, Identitätsstiftung, Intimität, Kommunikation, Kommunikationsstrategie, Mensch-Maschine-Releation, Mensch-Technik-Relationen (MTR), Moral, Morals, Öffentlicher vs. privater Raum, Rhetorik, Situationsbedingter Kontext, Social Network, Social Network Einfluss, Soziale Angemessenheit, Storytelling, Strategien zur Erlangung von Sympathie, Wissen um Normen -
(2017): Artificial agents among us. Should we recognize them as agents proper?. In: Ethics and Information Technology 19 (1), S. 1-17. DOI: 10.1007/s10676-016-9411-3
Abstract: Abstract In this paper, I discuss whether in a society where the use of artificial agents is pervasive, these agents should be recognized as having rights like those we accord to group agents. This kind of recognition I understand to be at once social and legal, and I argue that in order for an artificial agent to be so recognized, it will need to meet the same basic conditions in light of which group agents are granted such recognition. I then explore the implications of granting recognition in this manner. The thesis I will be defending is that artificial agents that do meet the conditions of agency in light of which we ascribe rights to group agents should thereby be recognized as having similar rights. The reason for bringing group agents into the picture is that, like artificial agents, they are not self-evidently agents of the sort to which we would naturally ascribe rights, or at least that is what the historical record suggests if we look, for example, at what it took for corporations to gain legal status in the law as group agents entitled to rights and, consequently, as entities subject to responsibilities. This is an example of agency ascribed to a nonhuman agent, and just as a group agent can be described as nonhuman, so can an artificial agent. Therefore, if these two kinds of nonhuman agents can be shown to be sufficiently similar in relevant ways, the agency ascribed to one can also be ascribed to the other-this despite the fact that neither is human, a major impediment when it comes to recognizing an entity as an agent proper, and hence as a bearer of rights.
Keywords: agency, Anerkennung, Anerkennung technischer Systeme, Anerkennung und technische Systeme, Artificial agent, artificial agents, doppelter Treffer, Favoriten, Group agent, Mensch-Technik-Relationen (MTR), Modelle/Theorien, Personhood, RATIONALITY, Realtechnik, recognition and self, responsibility, Rights, Serviceroboter, Soziale Angemessenheit, Soziale Robotik, Technik -
(2017): The Influence of Politeness Behavior on User Compliance with Social Robots in a Healthcare Service Setting. In: International Journal of Social Robotics 9 (5), S. 727-743. DOI: 10.1007/s12369-017-0420-0
Abstract: Particularly in the healthcare service domain, social robots are expected to be good assistants, advisers, or practitioners. To increase the effectiveness of healthcare services provided by social robots, patients must comply with their requests. Research is plentiful on what makes patients comply with healthcare advice. In this paper, which is based on Bulgurcu's study of rationality-based beliefs, command-compliance theory, and social exchange theory, we propose a research model of compliance during interaction with social robots, examining beliefs about and overall assessments of the consequences of complying with robot requests and extending the findings of previous studies to the setting of healthcare services. We specifically investigate the perceived level of politeness in robots' speech and gestures as a determinant of compliance intention. Using a social robot, NAO, as a provider of healthcare services, we conducted an experiment. The results suggest that the aforementioned theories are useful in understanding user behaviors toward social robots in a healthcare service setting. Interestingly, and unlike in other settings, the perceived level of politeness of a social robot in a healthcare service setting negatively affects the perceived benefit of compliance, and, hence, intention to comply. A lower politeness level is closer to a command or strong recommendation than a suggestion or causal recommendation, which is common in shopping, tourism, or convention settings. The findings of this study imply that polite behavior from a social robot is an important factor in the compliance of healthcare service users. Direct speech with polite gestures is the most effective way to increase patient compliance in with healthcare advice provided by social robots in healthcare settings. However, higher levels of politeness do not always increase patients' intention to comply.
Keywords: Assistenztechnik, Befehle/eindringliche Empfehlung als Marker für Unhöflichkeit, Compliance, Disziplin, doppelter Treffer, Höflichkeit, Höflichkeitsforschung, human-robot interaction, Ingenieurswissenschaft, Interaktionspartner, Medizin, Mensch oder Maschine, Mensch-Technik-Relationen (MTR), polite social interaction, Politeness, Politeness Theory, Realtechnik, Robotics, Serviceroboter, Social exchange theory, Social robot, Soziale Angemessenheit, Soziale Robotik, Technik, Technikbezug 2016
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(2016): Assessing the Moral Coherence and Moral Robustness of Social Systems. Proof of Concept for a Graphical Models Approach. In: Science and engineering ethics 22 (6), S. 1761-1779. DOI: 10.1007/s11948-015-9743-0
DOI: http://www.ncbi.nlm.nih.gov/pubmed/26689413 Abstract: This paper presents a proof of concept for a graphical models approach to assessing the moral coherence and moral robustness of systems of social interactions. "Moral coherence" refers to the degree to which the rights and duties of agents within a system are effectively respected when agents in the system comply with the rights and duties that are recognized as in force for the relevant context of interaction. "Moral robustness" refers to the degree to which a system of social interaction is configured to ensure that the interests of agents are effectively respected even in the face of noncompliance. Using the case of conscientious objection of pharmacists to filling prescriptions for emergency contraception as an example, we illustrate how a graphical models approach can help stakeholders identify structural weaknesses in systems of social interaction and evaluate the relative merits of alternate organizational structures. By illustrating the merits of a graphical models approach we hope to spur further developments in this area.
Keywords: Disziplin, doppelter Treffer, Graphic model concerning "moral robustness" and "moral coherence", graphical models approach, Human Rights, Humans, Kommunikations-/Interaktionsprinzipien, machine learning, Mensch-Technik-Relationen (MTR), Models, Theoretical, Moral, moral agents, moralische Gesetze, moralische Kohärenz, moralische Robustheit, Moralphilosophie, Morals, non/compliance, Philosophie, Respektieren und Erfüllen von Interessen von Agenten, Respektieren von Rechten und Pflichten von Agenten, Social Environment, social interaction, Social Responsibility, Moraltheorie, soziale Interaktion, Soziale Angemessenheit, strukturelle Schwächen in sozialen Systemen, Technikphilosophie, Überblick -
(2016): Diagnosing the Selfie. Pathology or Parody?: Networking the Spectacle in Late Capitalism. In: THIRD TEXT 30 (3-4), S. 264-273
Abstract: Social networking sites are now reportedly flooded with millions of selfies, the purportedly narcissistic tendency to reproduce with webcams and smartphones self-images intended for widespread online dissemination. Like the chain-letter craze of yesteryears, selfies have become fast reduplicating memes targeted at no single destination and orbited in digital space as self-identities transformed into virtual signs. Psychological interpretations cast them as pathological manifestations of low self-esteem and attention-seeking behaviour, perhaps even a form of psychosis. However, defenders attempt to demonstrate selfie circulation as a reality sui generis with its own codes of communication and decorum that may even suggest the formation of new digital communities. However, this defence neglects the question of selfies as spectacles in network culture coinciding with the growth of surveillance practices. Intensification of spectacles aided by the spread of new media technologies may be seen as favouring an interpretation of selfies as reflecting the power of network memes rather than a pathological manifestation of narcissism.
Keywords: Datenschutz & Privatssphäre, decorum, doppelter Treffer, Im (wissenschaftlichen) Diskurs, Informations- & Kommunikationstechnik, Interaktion, Medienwissenschaft, Mensch-Technik-Relationen (MTR), narcissism, network meme, Parodie, Pathologie, Postkasten, Privacy and data, Psychologie, Realtechnik, Reflexionen über MTR, Selbst, Selfies, Situationsbedingter Kontext, Social Network, Social Network Einfluss, Soziale Angemessenheit, Soziale Netzwerke, surveillance, Technik, Überwachung -
(2016): Democracy online. Civility, politeness, and the democratic potential of online political discussion groups. In: New Media & Society 6 (2), S. 259-283. DOI: 10.1177/1461444804041444
Abstract: The proponents of cyberspace promise that online discourse will increase political participation and pave the road for a democratic utopia. This article explores the potential for civil discourse in cyberspace by examining the level of civility in 287 discussion threads in political newsgroups. While scholars often use civility and politeness interchangeably, this study argues that this conflation ignores the democratic merit of robust and heated discussion. Therefore, civility was defined in a broader sense, by identifying as civil behaviors that enhance democratic conversation. In support of this distinction, the study results revealed that most messages posted on political newsgroups were civil, and further suggested that because the absence of face-to-face communication fostered more heated discussion, cyberspace might actually promote Lyotard's vision of democratic emancipation through disagreement and anarchy (Lyotard, 1984). Thus, this study supported the internet's potential to revive the public sphere, provided that greater diversity and volume of discussion is present.
Keywords: civility im Kontrast zu politeness, cyberspace, Debattierhaftigkeit, Digitalisierung, Diskurs, doppelter Treffer, Good manners, Höflichkeit, Informations- & Kommunikationstechnik, Internetportale/Blogs, Mensch-Technik-Relationen (MTR), Politische Sphäre, Realtechnik, Situationsbedingter Kontext, social media, Soziale Angemessenheit, soziale Medien, Sprachgebrauch, Technik -
(2016): Breaching or Building Social Boundaries?. In: Communication Research 25 (6), S. 689-715. DOI: 10.1177/009365098025006006
Abstract: Computer-mediated communication (CMC) is sometimes heralded for its power to break down social boundaries and to liberate individuals from social influence, group pressure, and status and power differentials that characterize much face-to-face interaction. We review research conducted within the framework of the social identity model of deindividuation effects (SIDE) demonstrating that this is not always the case. When communicators share a common social identity, they appear to be more susceptible to group influence, social attraction stereotyping, gender typing, and discrimination in anonymous CMC. Although CMC gives us the opportunity to traverse social boundaries, paradoxically, it can also afford these boundaries greater power, especially when they define self- and group identity.
Keywords: breach of social interaction, computervermittelte Kommunikation, Disziplin, doppelter Treffer, Favoriten, Im (wissenschaftlichen) Diskurs, Informations- & Kommunikationstechnik, Kommunikation, Macht, Mediationstheorie, Mensch-Technik-Relationen (MTR), Modelle/Theorien, Realtechnik, Reflexionen über MTR, Social Identity Model of Deindividuation Effects (SIDE), Soziale Angemessenheit, soziale Grenzen, Soziale Rolle, sozialer Einfluss, sozialer Status, Technik, Technikphilosophie, (Theory of) technological mediation, Überblick 2015
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(2015): Implicit Contextual Integrity in Online Social Networks. In: Information Sciences 325, S. 48-69. DOI: 10.1016/j.ins.2015.07.013
Abstract: Many real incidents demonstrate that users of Online Social Networks need mechanisms that help them manage their interactions by increasing the awareness of the different contexts that coexist in Online Social Networks and preventing them from exchanging inappropriate information in those contexts or disseminating sensitive information from some contexts to others. Contextual integrity is a privacy theory that conceptualises the appropriateness of information sharing based on the contexts in which this information is to be shared. Computational models of Contextual Integrity assume the existence of well-defined contexts, in which individuals enact pre-defined roles and information sharing is governed by an explicit set of norms. However, contexts in Online Social Networks are known to be implicit, unknown a priori and ever changing; users relationships are constantly evolving; and the information sharing norms are implicit. This makes current Contextual Integrity models not suitable for Online Social Networks. In this paper, we propose the first computational model of Implicit Contextual Integrity, presenting an information model for Implicit Contextual Integrity as well as a so-called Information Assistant Agent that uses the information model to learn implicit contexts, relationships and the information sharing norms in order to help users avoid inappropriate information exchanges and undesired information disseminations. Through an experimental evaluation, we validate the properties of the model proposed. In particular, Information Assistant Agents are shown to: (i) infer the information sharing norms even if a small proportion of the users follow the norms and in presence of malicious users; (ii) help reduce the exchange of inappropriate information and the dissemination of sensitive information with only a partial view of the system and the information received and sent by their users; and (iii) minimise the burden to the users in terms of raising unnecessary alerts. (C) 2015 Elsevier Inc. All rights reserved.
Keywords: computational model, contextual integrity, Contextual Integrity Theory, Daten, Datenschutz, Datenschutz & Privatssphäre, Disziplin, doppelter Treffer, Ethik, Favoriten, Im (wissenschaftlichen) Diskurs, incident of social interaction, Informations- & Kommunikationstechnik, Kontext, Medienwissenschaft, Mensch-Technik-Relationen (MTR), Modelle/Theorien, Philosophie, Privacy and data, privacy theorie, Realtechnik, Reflexionen über MTR, Soziale Angemessenheit, Soziale Netzwerke, Technik, Technikphilosophie 2014
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(2014): Medical professionalism. An experimental look at physicians’ Facebook profiles. In: Medical Education Online 19 (1). DOI: 10.3402/meo.v19.23149
DOI: https://doi.org/10.3402/meo.v19.23149 Abstract: BACKGROUND: Use of social networking services (SNS) is on the rise. While many users sign in for personal purposes, it is not uncommon for professionals to connect over SNSs with clients, students, and patients. METHODS: The present study used an experimental approach to examine how medical doctors' SNS profiles impacted potential patients' impressions of professionalism. Participants (N=250 students) were randomly assigned to view one of six Facebook profiles. Profiles were populated with 1) solely professional material, 2) personal material that was strictly healthy, or 3) personal material that included unhealthy behavior. Profiles portrayed a male or female physician resulting in a total of six experimental conditions. Medical professionalism was measured with the First Impressions of Medical Professionalism (FIMP) scale, specifically developed for this study. RESULTS: There was a large and statistically significant main effect for profile type, F(2, 250)=54.77, p<0.001, ηp(2)=0.31. Post hoc tests indicated that personal profiles that contained healthy behavior were rated as most professional followed by profiles with strictly professional content. Personal unhealthy profiles were rated as least professional. Additionally, female profiles consistently received higher professionalism ratings across all three profile types [F(1, 250)=5.04, p=0.026, ηp(2)=0.02]. CONCLUSION: Our results suggest that a physician's SNS profile affects a patient's perception of that physician's medical professionalism. A personal, healthy profile may augment a patient's perception of that physician's character virtues if the profile content upholds the decorum of the medical field.
Keywords: Art des Kommunikationsmediums, Daten, Datenschutz, decorum, doppelter Treffer, Experte-Laie, Information, Kommunikation, Medien, Medienwirksamkeit, Medizin, Mensch-Technik-Relationen (MTR), Professionalität, angemessene Selbstdarstellung, Rolle (Beruf), Social Network, Social Network Einfluss, Soziale Angemessenheit, soziale Medien, Sozialpsychologie, Wahrnehmung angemessener Selbstdarstellung, Facebook -
(2014): Texting everywhere for everything. Gender and age differences in cell phone etiquette and use. In: Computers in Human Behavior 31, S. 314-321. DOI: 10.1016/j.chb.2013.10.053
Abstract: The majority of research on cell phone use has focused on adolescent and young adult users with less attention on cell phone use by those older than 25 years of age. In this study, adult participants from 18 to 68 years completed a survey about their own use of cell phones and the contexts in which they considered cell phone use appropriate. There were age and gender differences in beliefs about the etiquette as to when cell phone use was appropriate. Older participants and women advocated for more restricted cell phone use in most social situations. Men differed from women in that they viewed cell phone calls as more appropriate in virtually all environments including intimate settings. Across all age groups in all communication settings, cell phones were used to text. The only exception was that romantic partners were more likely to receive a call than a text. In the younger age groups, texting communication is so normative that over 25% had dumped or were dumped by a romantic partner. The preponderance of gender similarities point to cell phone usage as a stable communication vehicle for maintaining social contact. (C) 2013 Elsevier Ltd. All rights reserved.
Keywords: Alter, Angemessenheit, doppelter Treffer, Etikette, Etiquette, Favoriten, Gender, Informations- & Kommunikationstechnik, Mensch-Technik-Relationen (MTR), Mensch-Technische Systeme, Mobiltelefon, Observablen/Kriterien für sozial angemessenes Verhalten und dessen Bewertung, Quantitativ, Realtechnik, Soziale Angemessenheit, Technik, Techniknutzung, Telefonieren, Umfrage 2013
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(2013): Does It Matter Where You Read the News Story?. Interaction of Incivility and News Frames in the Political Blogosphere. In: Communication Research 41 (6), S. 809-827. DOI: 10.1177/0093650212449353
Abstract: The political blogosphere is replete with uncivil discussions and is apt to examine the influence of incivility on news frames. The present study brings in literature from incivility and framing effects and uses two experiments to examine the influence of incivility on news frames for democratic outcomes such as willingness to participate, online participation, openmindedness, and attitude certainty. Primary findings indicate the detrimental effects of incivility causing less openmindedness and more attitude certainty. At the same time, incivility causes more willingness to participate and online participation. More importantly, the findings demonstrate how incivility interacts with news frames. Implications for news framing effects in the social media landscape are discussed.
Keywords: doppelter Treffer, Good manners, Höflichkeit, Impoliteness, Informations- & Kommunikationstechnik, Intellektualtechnik, Kogn. Architektur, Literatur/Zeitschriften/Medien, Mensch-Technik-Relationen (MTR), news, News framing, news-frame, Realtechnik, Situationsbedingter Kontext, social media, Soziale Angemessenheit, soziale Medien, Sprachgebrauch, Technik, Verwendung von grober Sprache/incivility -
(2013): Toward an Understanding of Culture and the Performance of Teams in Complex Systems. In: IEEE Systems Journal 7 (4), S. 606-615. DOI: 10.1109/JSYST.2012.2206153
Abstract: Systems are becoming ever more complex and the practice of systems engineering is becoming more formalized. However, this formalization is aimed primarily at the technical and process components of complex systems and systems of systems. National cultural variations in the human components of such systems (typically functioning as groups or teams) are not typically included in the formal specifications and, as a result, the technical end products do not fully compensate for these variations. This paper provides an introduction to culture, its sources, its measurement, and its effects on team performance. It presents a summary of the research literature on culture and teams, and an overview of a set of pilot studies carried out by the authors. It then describes a methodology and software tool developed by the authors for the assessment of the cultural traits of team members and the estimation of the effects of team member culture on team performance. This paper concludes that despite some disparities in the results of research studies, sufficiently strong relationships between culture and team performance have been established to justify the development of culture-sensitive team performance prediction tools.
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(2013) : Social Importance Dynamics. A Model for Culturally-Adaptive Agents In: Aylett, Ruth; Krenn, Brigitte; Pelachaud, Catherine; Shimodaira, Hiroshi (Hg.): Intelligent Virtual Agents: 13th International Conference IVA 2013 Proceedings: Berlin; Heidelberg: Springer, S. 325-338
DOI: https://doi.org/10.1007/978-3-642-40415-3_29 Abstract: The unwritten rules of human cultures greatly affect social behaviour and as such should be considered in the development of socially intelligent agents. So far, there has been a large focus on modeling cultural aspects related to non-verbal behaviour such as gaze or body posture. However, culture also dictates how we perceive and treat others from a relational perspective. Namely, what do we expect from others in different social situations and how much are we willing to do for others as well. In this article we present a culturally configurable model of such social dynamics. The aim is to facilitate the creation of agents with distinct cultural behaviour, which emerges from different parametrisations of the proposed model. The practical application of the model was tested in the development of an agent-based application for intercultural training, in which the model is responsible for driving the socio-cultural behaviour of the virtual agents.
Keywords: Adaptive Systeme, Disziplin, doppelter Treffer, Favoriten, Kultur, kulturadaptives System, Kulturspezifizität, Kulturtheorie, Mensch-Technik-Relationen (MTR), Modell, Modelle/Theorien, Modellierung, Realtechnik, social importance dynamics, Soziale Angemessenheit, Soziosensitive Systeme, soziosensitives System, Technik, Volltreffer -
(2013): Automated Proxemic Feature Extraction and Behavior Recognition. Applications in Human-Robot Interaction. In: International Journal of Social Robotics 5 (3), S. 367-378. DOI: 10.1007/s12369-013-0189-8
Abstract: Abstract In this work, we discuss a set of feature representations for analyzing human spatial behavior (proxemics) motivated by metrics used in the social sciences. Specifically, we consider individual, physical, and psychophysical factors that contribute to social spacing. We demonstrate the feasibility of autonomous real-time annotation of these proxemic features during a social interaction between two people and a humanoid robot in the presence of a visual obstruction (a physical barrier). We then use two different feature representations-physical and psychophysical-to train Hidden Markov Models (HMMs) to recognize spatiotemporal behaviors that signify transitions into (initiation) and out of (termination) a social interaction. We demonstrate that the HMMs trained on psychophysical features, which encode the sensory experience of each interacting agent, outperform those trained on physical features, which only encode spatial relationships. These results suggest a more powerful representation of proxemic behavior with particular implications in autonomous socially interactive and socially assistive robotics.
Keywords: Assistenztechnik, doppelter Treffer, Favoriten, Ingenieurswissenschaft, Interaktion, Interaktionsaustritt, Interaktionseintritt, Mensch-Technik-Relationen (MTR), Observablen/Kriterien für sozial angemessenes Verhalten und dessen Bewertung, Proxemik, Realtechnik, Soziale Robotik, Sozialer Raum / Kultureller Kontext, sozialintervenierende Agenten, Soziosensitive Systeme, Status / biologische Marker, Technik, termination of social interaction -
(2013): Screened Conversations. In: Techné: Research in Philosophy and Technology 17 (3), S. 333-349. DOI: 10.5840/techne20141308
Abstract: Social scientists have documented some recent, dramatic changes in the nature of our social lives. Many scholars have thought that our reliance on technology to communicate with others is in large part responsible for that loss. However, there is also data to support the opposite conclusion—it might be the case that social networking technologies have helped, rather than hindered our social interactions. What I would like to propose is a philosophical argument, which I hope will offer a different sort of answer to the questions about whether we know people in the same ways, or perhaps more or less well, than we once did, in the days before Facebook, email, and such. Whether or not technology has enhanced our social lives, it is worth considering whether coming to know another person is a different sort of exercise than it used to be, when face-to-face interactions with others were the preferred way to find out what was going on in someone else’s life. What is different in sharing my thoughts, beliefs, feelings, desires, and such with another over the Internet versus in person? Is there any kind of knowledge that is available only in a face-to-face context? If so, what is the nature of that knowledge? In philosophical terms, what I want to examine is how our knowledge of others’ minds changes with various technologies that we use to communicate the contents of our mental states.
Keywords: Art des Kommunikationsmediums, digitale Kommunikation, Disziplin, doppelter Treffer, Informations- & Kommunikationstechnik, Interaktion, knowledge of other mind states, Kommunikation, Kommunikationstechnik, Mensch-Technik-Relationen (MTR), MIND, Philosophie, Realtechnik, Soziale Angemessenheit, Technik, Technikphilosophie, Wissen um Anderen, Zeitschrift: techne -
(2013): Design of a Parametric Model of Personal Space for Robotic Social Navigation. In: International Journal of Social Robotics 5 (3), S. 357-365. DOI: 10.1007/s12369-013-0188-9
Abstract: The design of socially acceptable behaviours is becoming one major issue for the development of robots that are able to interact with humans in unconstrained environments. In particular, social behaviours such as gazing, mutual positioning or gesturing allow robots to initiate and maintain an information exchange with humans. This paper focuses on (1) the study of mutual positioning between a small humanoid robot and a person through two psychometric experiments and (2) the design of a parametric model of the personal space based on the results of the two experiments. Results suggest that human-human interpersonal distances are shorter than human-robot interpersonal distances during a communication exchange, at least for the small humanoid robot used in our experiments. We also found that participants evaluate different directions of approach in a significantly different way.
Keywords: Design, Disziplin, doppelter Treffer, Favoriten, Ingenieurswissenschaft, Interaktionspartner, Mensch oder Maschine, Mensch-Technik-Relationen (MTR), Observablen/Kriterien für sozial angemessenes Verhalten und dessen Bewertung, Physische Größe eines Roboters (im Vergleich zum Menschen), Proxemik, Realtechnik, Serviceroboter, Soziale Angemessenheit, Soziale Robotik, Technik, Volltreffer 2012
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(2012): Electronic Mail Communication in Health Care. Do Old Fashioned Decorum and Style Still Matter?. In: WORLD NEUROSURGERY 78 (3-4), S. 194-197
Abstract: Electronic mail (e-mail) has dramatically altered human communication and has had a profound impact on how health care professionals interact. Until recently, written letters were integral to patient-physician and physician-physicianrelationships(4).The“art”and rules of writing professional letters were once rigorously taught at almost all levels of education
Keywords: Art des Kommunikationsmediums, decorum, doppelter Treffer, Email, Höflichkeit, Informations- & Kommunikationstechnik, Interaktion, Kommunikation, Medizin, Mensch-Technik-Relationen (MTR), Realtechnik, Rolle (Beruf), Situationsbedingter Kontext, Soziale Angemessenheit, Technik, Umgangsformen, Wandel von Normen -
(2012) : A Computational Approach to Etiquette and Politeness: An "Etiquette Engine™" for Cultural Interaction Training In: Society for Computer Simulation International: Proceedings of the 2007 Summer Computer Simulation Conference on Behavior Representation in Modeling and Simulation: San Diego, CA: Society for Computer Simulation International, S. 809-846
Abstract: Computational models and simulations of culture-specific social interactions are useful for a variety of applications including training, interaction or perception prediction and interpretation and even the design of machines and systems which will interact verbally with members of different cultures. To date, such models have been achieved via the scripting of specific trajectories of behaviors or, in limited instances, through very complex, “first principles” psychological models of agent motivation and goal-based behaviors. Neither of these is entirely appropriate for the production of a large series of rich and deep social interactions. We have developed a quantitative, computational implementation of a rich, universal theory of human-human “politeness” behaviors and the culture-specific interpretive frameworks for them (labeled “etiquette”) from sociology, linguistics and anthropology. This model links observable and inferred aspects of power and familiarity relationships, the degree of imposition of an act (each of which have implications for roles and intents) and the actor’s character to produce expectations about politeness behaviors. We have recently demonstrated the ability for this algorithm to produce culture-specific, politeness-appropriate utterances and perceptions of utterances in a game setting. Furthermore, our algorithmic approach to calculating culturespecific attitudes offered distinct advantages over alternate methods of producing such behaviors. Not only was it possible to more rapidly amass a much larger set of alternate trajectories through an interaction setting, but it was also possible to “swap” alternate sets of cultural knowledge to enable giving an agent alternate cultural perceptions with great ease.
Keywords: doppelter Treffer, Etikette, Etikette-Engine, Etiquette as rules of expectation, Favoriten, FTA Face Threatening Acts, Höflichkeit, Human-Computer Etiquette, Mensch-Technik-Relationen (MTR), Mensch-Technische Systeme, Miller, Modelle/Theorien, Observablen/Kriterien für sozial angemessenes Verhalten und dessen Bewertung, Realtechnik, Sozial Intelligente Agenten, Soziale Angemessenheit, Soziale Robotik, Soziosensitive Systeme, Sprachgebrauch, Status / biologische Marker, Technik, Unhöflichkeit, Volltreffer -
(2012): Effects of etiquette strategy on human–robot interaction in a simulated medicine delivery task. In: Intelligent Service Robotics 5 (3), S. 199-210. DOI: 10.1007/s11370-012-0113-3
Abstract: The objective of this study was to examine the extent to which a model of linguistic etiquette in human–human interaction could be applied to human–robot interaction (HRI) domain, and how different etiquette strategies proposed through the model might influence performance of humans and robots as mediated by manipulations of robot physical features, in a simulated medicine delivery task. A “wizard of Oz” experiment was conducted in which either a humanoid robot or a mechanical-looking robot was used to present medicine reminding utterances (following different etiquette strategies) to participants, who were engaged in a primary cognitive task (a Sudoku puzzle). Results revealed the etiquette model to partially extend to the HRI domain. Participants were not sensitive to positive language from robots (e.g., appreciation of human values/wants) and such a strategy did not succeed in supporting or enhancing the “positive face” of human users. Both “bald” (no linguistic courtesy) and mixed strategies (positive and “negative face” (minimizing user imposition) saving) resulted in moderate user perceived etiquette scores (PE). However, individual differences suggested such robot linguistic strategies should be applied with caution. Opposite to this, a negative face saving strategy (supporting user freedom of choice) promoted user task and robot performance (in terms of user response time to robot requests), and resulted in the highest PE score. There was also evidence that humanoid robot features provide additional social cues that may be used by patients and support human and robot performance, but not PE. These results provide a basis for determining appropriate etiquette strategies and robot appearance to promote better collaborative task performances for future health care delivery applications of service robots.
Keywords: Anerkennung von Werten/Bedürfnissen, appropriate social interaction, Disziplin, doppelter Treffer, Etikette, Face, Face-Saving, Favoriten, Höflichkeit, Höflichkeitsforschung, Human-robot etiquette, Ingenieurswissenschaft, Interaktionspartner, Linguistik, Medicine delivery, Medizin, Mensch oder Maschine, Mensch-Technik-Relationen (MTR), Mensch-Technische Systeme, Negative face saving, Patient compliance, Patient-robot interaction, Realtechnik, Serviceroboter, Soziale Angemessenheit, Soziale Robotik, Technik, Technikbezug, Volltreffer, Wahlfreiheit (eines Nutzers/Interaktionspartners), Wertendes Sprachverhalten 2011
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(2011) : As Human-Computer Interactions Go Global In: Hayes, Caroline C.; Miller, Christopher Allan (Hg.): Human-computer etiquette: Cultural expectations and the design implications they place on computers and technology: Boca Raton, Fla.: CRC Press, S. 15-34
Abstract: We have become accustomed to interacting with computers. ey give us daily weather forecasts and help us keep in touch with friends and family globally. ey deliver references, digital articles, and newspapers and allow virtual teams to work together from opposite sides of the globe. Computers even provide embodied agents to guide us through di¸cult procedures or teach us to speak Japanese. ey allow us to shop for products in distant countries and have ready access to cash on city streets almost everywhere. Humancomputer interactions are a part of our lives, mediating communication, providing instruction and support, and serving as gateways for business transactions.
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(2011) : Etiquette In Motivational Agents: Engaging Users And Developing Relationships In: Hayes, Caroline C.; Miller, Christopher Allan (Hg.): Human-computer etiquette: Cultural expectations and the design implications they place on computers and technology: Boca Raton, Fla.: CRC Press, S. 205-230
Abstract: Micro-analysis of face-to-face interaction among humans can tell us a great deal about how to design etiquette into our human-machine interfaces in order to make them more intuitive, robust, and easy to use. Human protocols for conversational turn-taking, indicating understanding, marking emphasis, and displaying presumed relationship status, are but a few of the myriad verbal and nonverbal cues that can be observed in face-to-face interaction and incorporated into our systems. However, one of the most interesting-and challenging aspects of human interaction for both analysis and emulation is that the “rules of engagement”—that is, etiquette-expectations change frequently and ªuidly during a single encounter. A person must know if their interlocutor is engaging in serious talk, social chat, play, storytelling, or joke-telling to know how to interpret their behavior and to respond appropriately. In addition, these rules can also slowly evolve as a pair of interlocutors develops a relationship over time. is chapter will discuss these phenomena in human social interactions and their rami¤cations for developing human-like machine interfaces such as the animated health counselor shown in Figure 9.1. is work focuses on a particular type of application as a motivating example-the use of computerized animated counselors for long-term health behavior change interventions-and why at least some of the interaction styles that are e¢ective in this domain comprise rules of etiquette that would not be considered “nice” by Emily Post.
Keywords: Agent, Antworten im Rahmen einer Konversation, Art der Beziehung zum Interaktionspartner, Betonung, doppelter Treffer, Ernsthaftigkeit einer Situation, Erzählweise, Etikette, Etiquette as rules of expectation, Favoriten, Für spezifische Situationen festgelegte Verhaltensregeln, humor, Konversationskonventionen als Etikette-Erwartungen, Korrespondenz, Mensch oder Maschine, Mensch-Technik-Interaktion, Mensch-Technik-Relationen (MTR), Mensch-Technische Systeme, Modelle, narrative, Plauderei, Prosody, Realtechnik, Signalisieren von Verstehen, Situationsbedingter Kontext, Sozial Intelligente Agenten, Soziale Angemessenheit, Soziale Distanz, Soziale Robotik, Soziosensitive Systeme, Spiel, Sprachgebrauch, Sprechmelodie, Technik, Theorien, Turn-taking innerhalb der Konsersation, User, Volltreffer, Witze -
(2011) : Etiquette In Distributed Game-Based Training: Communication, Trust, Cohesion In: Hayes, Caroline C.; Miller, Christopher Allan (Hg.): Human-computer etiquette: Cultural expectations and the design implications they place on computers and technology: Boca Raton, Fla.: CRC Press, S. 181-204
Abstract: In this chapter we will explore the use of etiquette in training systems derived from commercial video games. e system that will be used as an example is a training and debrie¤ng tool that allows distributed participants to train together in a virtual game environment, and to conduct After Action Review (AAR) sessions in that same environment. In AAR sessions, participants discuss the events that unfolded during training, and how to improve performance in the future. However, we will ¤rst present a concise history of humancomputer etiquette, followed by a description of the unique etiquette requirements that game systems demand. We will then describe how game systems can be used for team training in complex tasks, and the etiquette requirements that must drive that application. An important consideration we address along the way is the analogy between human-computer and human-human etiquette.
Keywords: Analogy btwn human-computer and human-human etiquette, Computers, doppelter Treffer, Etikette, Game-based, Human-Computer Etiquette, Informations- & Kommunikationstechnik, Interaktionspartner, Mensch oder Maschine, Mensch-Technik-Relationen (MTR), Mensch-Technische Systeme, Realtechnik, Situationsbedingter Kontext, Soziale Angemessenheit, Spiel, Technik