Alle Publikationen
- <<
- <
- 1
2017
-
(2017): The Influence of Politeness Behavior on User Compliance with Social Robots in a Healthcare Service Setting. In: International Journal of Social Robotics 9 (5), S. 727-743. DOI: 10.1007/s12369-017-0420-0
Abstract: Particularly in the healthcare service domain, social robots are expected to be good assistants, advisers, or practitioners. To increase the effectiveness of healthcare services provided by social robots, patients must comply with their requests. Research is plentiful on what makes patients comply with healthcare advice. In this paper, which is based on Bulgurcu's study of rationality-based beliefs, command-compliance theory, and social exchange theory, we propose a research model of compliance during interaction with social robots, examining beliefs about and overall assessments of the consequences of complying with robot requests and extending the findings of previous studies to the setting of healthcare services. We specifically investigate the perceived level of politeness in robots' speech and gestures as a determinant of compliance intention. Using a social robot, NAO, as a provider of healthcare services, we conducted an experiment. The results suggest that the aforementioned theories are useful in understanding user behaviors toward social robots in a healthcare service setting. Interestingly, and unlike in other settings, the perceived level of politeness of a social robot in a healthcare service setting negatively affects the perceived benefit of compliance, and, hence, intention to comply. A lower politeness level is closer to a command or strong recommendation than a suggestion or causal recommendation, which is common in shopping, tourism, or convention settings. The findings of this study imply that polite behavior from a social robot is an important factor in the compliance of healthcare service users. Direct speech with polite gestures is the most effective way to increase patient compliance in with healthcare advice provided by social robots in healthcare settings. However, higher levels of politeness do not always increase patients' intention to comply.
Keywords: Assistenztechnik, Befehle/eindringliche Empfehlung als Marker für Unhöflichkeit, Compliance, Disziplin, doppelter Treffer, Höflichkeit, Höflichkeitsforschung, human-robot interaction, Ingenieurswissenschaft, Interaktionspartner, Medizin, Mensch oder Maschine, Mensch-Technik-Relationen (MTR), polite social interaction, Politeness, Politeness Theory, Realtechnik, Robotics, Serviceroboter, Social exchange theory, Social robot, Soziale Angemessenheit, Soziale Robotik, Technik, Technikbezug 2012
-
(2012): Sprachliche Höflichkeit in computervermittelter Kommunikation. Zugl.: Salzburg, Univ., Diss., 2010 [erm.]. Tübingen: Stauffenburg-Verl. (Stauffenburg Linguistik)Keywords: Chatten, Computational linguistics, Computerunterstützte Kommunikation, computervermittelte Kommunikation, Conversation analysis, Data processing, Deutsch, deutsche Community, Favoriten, Französisch, French language, German language, Hochschulschrift, Höflichkeit, Höflichkeitsforschung, Informations- & Kommunikationstechnik, Konversationsanalyse, Linguistik, Mensch-Technik-Relationen (MTR), Online chat groups, Politeness (Linguistics), Realtechnik, Social aspects, social interaction, Soziale Angemessenheit, Sprache, Technik, Technikbezug, Technological innovations, Überblick, Volltreffer
-
(2012): Effects of etiquette strategy on human–robot interaction in a simulated medicine delivery task. In: Intelligent Service Robotics 5 (3), S. 199-210. DOI: 10.1007/s11370-012-0113-3
Abstract: The objective of this study was to examine the extent to which a model of linguistic etiquette in human–human interaction could be applied to human–robot interaction (HRI) domain, and how different etiquette strategies proposed through the model might influence performance of humans and robots as mediated by manipulations of robot physical features, in a simulated medicine delivery task. A “wizard of Oz” experiment was conducted in which either a humanoid robot or a mechanical-looking robot was used to present medicine reminding utterances (following different etiquette strategies) to participants, who were engaged in a primary cognitive task (a Sudoku puzzle). Results revealed the etiquette model to partially extend to the HRI domain. Participants were not sensitive to positive language from robots (e.g., appreciation of human values/wants) and such a strategy did not succeed in supporting or enhancing the “positive face” of human users. Both “bald” (no linguistic courtesy) and mixed strategies (positive and “negative face” (minimizing user imposition) saving) resulted in moderate user perceived etiquette scores (PE). However, individual differences suggested such robot linguistic strategies should be applied with caution. Opposite to this, a negative face saving strategy (supporting user freedom of choice) promoted user task and robot performance (in terms of user response time to robot requests), and resulted in the highest PE score. There was also evidence that humanoid robot features provide additional social cues that may be used by patients and support human and robot performance, but not PE. These results provide a basis for determining appropriate etiquette strategies and robot appearance to promote better collaborative task performances for future health care delivery applications of service robots.
Keywords: Anerkennung von Werten/Bedürfnissen, appropriate social interaction, Disziplin, doppelter Treffer, Etikette, Face, Face-Saving, Favoriten, Höflichkeit, Höflichkeitsforschung, Human-robot etiquette, Ingenieurswissenschaft, Interaktionspartner, Linguistik, Medicine delivery, Medizin, Mensch oder Maschine, Mensch-Technik-Relationen (MTR), Mensch-Technische Systeme, Negative face saving, Patient compliance, Patient-robot interaction, Realtechnik, Serviceroboter, Soziale Angemessenheit, Soziale Robotik, Technik, Technikbezug, Volltreffer, Wahlfreiheit (eines Nutzers/Interaktionspartners), Wertendes Sprachverhalten 2010
-
(2010): “You Have No Idea What You are Talking About!. ” From e-disagreement to e-impoliteness in two online fora. In: Journal of Politeness Research. Language, Behaviour, Culture 6 (1). DOI: 10.1515/jplr.2010.004
Abstract: This paper reports on an ongoing project in the area of intentional impoliteness as perceived by the participants and as marked in discourse in the asynchronous Computer Mediated Communication (CMC) context. We focus on occurrences of “impolite talk” and examine the context bound nature of communicative strategies adopted by the interactants in order to deliberately do impoliteness. We also analyze how impoliteness is lexicalized in relation to the inherent characteristics of the CMC context. Specifically, this paper draws on a sample of data from two Communities of Practice (CofP): Greek students and professional academics. 200 posts were collected from interactions where dispute occurred. Special attention is paid to the use of spelling and punctuation and one interactional discourse particle, namely [re] (untranslatable), in unmitigated confrontational disagreement that breaches the norms of unmarked behaviour in the two CofPs. Our preliminary findings show that (im)politeness is firmly embedded in the micro (discourse) and macro (social) context. The impoliteness strategies employed by the interactants indicate different judgements of what constitutes marked behaviour and are contingent on factors such as the overall purpose of communication, the co-constructed norms of the forum, the relationship between participants and the dynamic group identities which the interactants call upon in any given situation.
Keywords: Art des Kommunikationsmediums, breach of social interaction, computervermittelte Kommunikation, Disziplin, doppelter Treffer, Höflichkeit, Höflichkeitsforschung, Impolite Talk, Impoliteness, Informations- & Kommunikationstechnik, Linguistik, Mediationstheorie, Mensch-Technik-Relationen (MTR), online-communities, online-Foren, Online-Kommunikation, Philosophie, Politeness, Realtechnik, Situationsbedingter Kontext, social media, Soziale Angemessenheit, Sprachgebrauch, Technik, Technikbezug, Technikphilosophie 2005
-
(2005): Polite computing. In: Behaviour & Information Technology 24 (5), S. 353-363. DOI: 10.1080/01449290512331333700
Abstract: This paper presents politeness as a key social requirement for computer human interaction (CHI). Politeness is defined, in information terms, as offering the locus of control of a social interaction to another party. Software that creates pop-up windows is not illegal, but is impolite, as it preempts user choice. It is proposed that impolite software drives users away, while polite software attracts them. Specifying politeness suggests four requirements: (1) Respect user choice (2) Disclose yourself (3) Offer useful choices (4) Remember past choices. Software that ignores these rules may fail not by logic error but by social error. "Mr. Clippy" is an example of software that users often disable because it is impolite. Operating systems could support application politeness by providing an application source registry and a general meta-choice console. A future is envisaged where software politeness is a critical software success requirement.
Keywords: Angepasstheit der Maschine an Nutzerbedürfnisse, Computerwissenschaft, Disclose yourself, doppelter Treffer, Etikette, Höflichkeit, Höflichkeitsforschung, Human-Computer Etiquette, Human-computer interaction, Interaktionspartner, Mensch oder Maschine, Mensch-Technik-Relationen (MTR), Mensch-Technische Systeme, Offer useful choices, polite social interaction, Politeness, Realtechnik, Remember past choices, Respect user choice, Software, Sozial Intelligente Agenten, Soziale Angemessenheit, Soziale Robotik, Soziosensitive Systeme, Technik, Technikbezug
- <<
- <
- 1