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  • 2014

  • Anya, Obinna; Tawfik, Hissam (2014) : Supporting practice-centered awareness in computer-mediated collaboration across communities of practice In: Smari, Waleed W.: International Conference on Collaboration Technologies and Systems (CTS), 2014: 19-23 May 2014, Minneapolis, Minnesota, USA ; [including symposia and workshops]: 2014 International Conference on Collaboration Technologies and Systems (CTS): Minneapolis, MN, USA: 5/19/2014 - 5/23/2014. Annual IEEE Computer Conference; International Conference on Collaboration Technologies and Systems (CTS); International Symposium on Big Data and Data Analytics in Collaboration (BDDAC); International Symposium on Security in Collaboration Technologies and Systems (SECOTS); International Symposium on Collaborative Analysis and Reasoning Systems (CARS); Workshop on Cloud Services and Web 2.0 Technologies for Collaboration (CSWC); International Workshop on Collaborative Robots and Human-Robot Interaction (CR-HRI); International Workshop on Collaborations in Emergency Response and Disaster Management (ERDM); International Workshop on Collaboration Technologies and Systems in Healthcare and Biomedical Fields (CoHeB): Piscataway, NJ: IEEE, S. 64-71

    Abstract: Current approaches to supporting awareness in computer-mediated collaboration appear to fall short in two ways - (1) they focus primarily on synchronous collaborations among individuals working on a shared task, and (2) they do not sufficiently take account of the situated and socially mediated nature of work practices. This paper explores an alternative approach to awareness support in computer-mediated collaboration, which focuses on understanding and supporting awareness of activity at the work practice level, and enables coordination among individuals working on separate tasks across communities of practice. We describe a study that suggests how an understanding of the ontological, stereotyped, and situated aspects of human activity leads to awareness support at the work practice level. We outline a set of guidelines for supporting practice-centred awareness in system design, and demonstrate the effectiveness of the approach in enabling decision support among clinicians working separately across boundaries of communities of practice.

    Keywords: Alltag, clinicians, Collaboration, Communities, Communities of practice, computer-mediated collaboration, Context, decision support, decision support systems, Encoding, groupware, GUIDELINES, Hospitals, human activity, ieee xplore, Interaktionsforschung, Interviews, medical computing, ontological aspects, ontologies (artificial intelligence), practice-centered awareness, situated aspects, stereotyped aspects, synchronous collaborations, work practice level

  • 2013

  • Goggins, Sean P.; Valetto, Giuseppe; Mascaro, Christopher; Blincoe, Kelly (2013): Creating a model of the dynamics of socio-technical groups. In: User Modeling and User-Adapted Interaction 23 (4), S. 345-379. DOI: 10.1007/s11257-012-9122-3

    Abstract: Individuals participating in technologically mediated forms of organization often have difficulty recognizing when groups emerge, and how the groups they take part in evolve. This paper contributes an analytical framework that improves awareness of these virtual group dynamics through analysis of electronic trace data from tasks and interactions carried out by individuals in systems not explicitly designed for context adaptivity, user modeling or user personalization. We discuss two distinct cases to which we have applied our analytical framework. These two cases provide a useful contrast of two prevalent ways for analyzing social relations starting from electronic trace data: either artifact-mediated or direct person-to-person interactions. Our case study integrates electronic trace data analysis with analysis of other, triangulating data specific to each application. We show how our techniques fit in a general model of group informatics, which can serve to construct group context, and be leveraged by future tool development aimed at augmenting context adaptivity with group context and a social dimension. We describe our methods, data management strategies and technical architecture to support the analysis of individual user task context, increased awareness of group membership, and an integrated view of social, information and coordination contexts.

    Keywords: Activity awareness, adaptivity, Communities of practice, Computerwissenschaft, Group awareness, Gruppenverhalten / Joint Action, Informations- & Kommunikationstechnik, Mensch-Technik-Relationen (MTR), Networks of practice, Realtechnik, Social Simulation, Task context, Technik, Virtual groups
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