Alle Publikationen
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2018
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(2018): The Perils and Promises of Self-Disclosure on Social Media. In: Information Systems Frontiers 20 (3), S. 425-437. DOI: 10.1007/s10796-017-9806-7
Abstract: In addition to their professional social media accounts, individuals are increasingly using their personal profiles and casual posts to communicate their identities to work colleagues. They do this in order to 'stand out from the crowd' and to signal attributes that are difficult to showcase explicitly in a work setting. Existing studies have tended to treat personal posts viewed in a professional context as a problem, since they can threaten impression management efforts. These accounts focus on the attempts of individuals to separate their life domains on social media. In contrast, we present the narratives of professional IT workers in India who intentionally disrupt the boundaries between personal and professional profiles in order to get noticed by their employers. Drawing on the dramaturgical vocabulary of Goffman (1959) we shed light on how individuals cope with increased levels of self-disclosure on social media. We argue that their self-presentations can be likened to post-modem performances in which the traditional boundaries between actor and audience are intentionally unsettled. These casual posts communicate additional personal traits that are not otherwise included in professional presentations. Since there are no strict boundaries between formal front-stage and relaxed back-stage regions in these types of performance, a liminal mental state is often used, which enables a better assessment of the type of information to present on social media.
Keywords: Art des Kommunikationsmediums, Blurred boundaries, Business Studies, Communication, Facebook, Goffman, Goffman KeyWords Plus:IMPRESSION MANAGEMENT, Image, Inference, INNOVATION, Konstruktion des Selbst, NETWORKING SITES, ORGANIZATIONS, Self-presentation, social media, SYSTEMS, technology, Theory of interaction (Goffman), Verhalten am Arbeitsplatz, WORK 2015
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(2015): Focusing on deadlines. How orientation to time is a constitutive normative constraint at meetings in media organizations. In: Time & Society 24 (2), S. 183-200. DOI: 10.1177/0961463X15577261
Abstract: This article deals with the orientation to time and deadlines at morning meetings in news organisations. Time is a central structuring factor at the meetings, and the prevailing norm of ensuring progression and keeping the deadline of the meeting constitutes important normative constraints on the meeting. The study shows how deadlines are pursued through verbal and non-verbal interaction, and how progression is achieved in a subtle way in order to handle issues of impoliteness or losing face.
2014
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(2014): Power and Politeness in the Workplace. Hoboken: Taylor and Francis (Routledge Linguistics Classics). Online verfügbar unter http://gbv.eblib.com/patron/FullRecord.aspx?p=1798403
Abstract: Power and Politeness in the Workplace provides insights into the way we all talk at work. The book contains a wealth of material illustrating the way people communicate with each other in their ordinary everyday encounters in their workplaces. The analysis focuses, in particular, on how and why people ""do"" power and politeness in the workplace, and examines the discourse strategies involved in balancing the competing demands of meeting workplace objectives and getting things done on time with maintaining good collegial workplace relationships. Drawing on a large and very varied corpus of dat
2011
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(2011): Young Diplomats’ Socialization to the Networked Professional Cultures of Their Workplace Communities. In: VOCATIONS AND LEARNING 4 (3), S. 253-273
Abstract: The purpose of the present investigation was to examine young diplomats' socialization to the professional expert culture of the Ministry for Foreign Affairs of Finland over a six-month on-job training period, as part of their preparation for service in the diplomatic corps. Using social network analysis, we analyzed departments' internal social structures, prevailing social relations, and the young diplomats' role and position in the networks of knowledge acquisition, practical know-how, and professional collaboration. Data collected by contextual event sampling and theme interviews and analyzed by qualitative content analysis were used to characterize the young diplomats' personal social support networks, resources obtained, as well as associated reflections regarding their functioning in and socialization to the departmental workplace community. The results indicated that across the six-month training period, the young diplomats became involved to the workplace communities' networked expertise and were socialized to its expert culture, even if their achieved networking positions differed. The results revealed differences between levels of collective operational practices in the workplace communities as well as the nature of assignments in which the young diplomats participated and for which they were responsible. It was proposed that these differences mirrored distinction between expansive natures of young diplomats' workplace communities as learning environments.
2010
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(2010): Evaluation eines Trainings zur Förderung sozialer Kompetenzen von Auszubildenden. In: Zeitschrift für Arbeits- und Organisationspsychologie A&O 54 (4), S. 182-191. DOI: 10.1026/0932-4089/a000032
Abstract: This paper discusses approaches to promote social competence in the context of vocational training and presents a training program for apprentices. The proposed training intervention addresses issues concerning communication and cooperation and encompasses several teamwork exercises as well as role-playing exercises in order to foster the apprentices' skills. Furthermore, an integrated workshop with apprenticeship supervisors aims to improve role clarity of the trainees. The training intervention was evaluated within a longitudinal design with one pretest and two posttest assessments (N = 45). The results reveal that the training contributes to improvements of knowledge and role clarity. We also found specific effects on the improvement of social competence. In particular, a higher improvement of knowledge and role clarity is associated with higher levels of social competence. Overall, the study shows that improving the conditions of social competence, i.e., knowledge and role clarity, are critical factors for the promotion of social competence.
Keywords: Ausbildung, Disziplin, Erziehung, Erziehungswissenschaften, Lehrling/Young professional, Postkasten, Psychologie, Rollen, Situationsbedingter Kontext, social competence training, social competences, Soziale Angemessenheit, Sozialkompetenz, Status / biologische Marker, SV, Verhalten am Arbeitsplatz, Verhalten in der Gruppe 2009
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(2009): Hospitalk. Politeness and hierarchical structures in interdisciplinary discharge rounds. In: Journal of Politeness Research. Language, Behaviour, Culture 5 (1). DOI: 10.1515/JPLR.2009.002
Abstract: Although linguists have been exploring the nuances of politeness for decades, beginning with the pioneering works of Lakoff (1973), Brown and Levinson (1987) and Leech (1983), there has been little research focusing on impoliteness in medical interaction. Communication between various types of medical caregivers, too, is an under-researched area; most research on medical interaction involves doctor-patient discourse. Using all ethnographic discourse analytic approach, this study begins to address this gap by examining interactions during an interdisciplinary discharge rounds meeting at a major urban teaching hospital. In a teaching hospital, there is potential conflict between physicians-in-training and other members of caregiving teams; while physicians occupy a higher position on the administrative and social hierarchy of the hospital, other caregivers (e. g., registered nurses - who have sometimes had over 20 years of medical experience and spend much more time with patients than medical doctors) must determine how to be politelpolitic in voicing their opinions and suggestions regarding patient care. I explore politeness strategies used by various members of caregiving teams (e. g., registered nurses, social workers) to negotiate patient care decisions within the hospital hierarchy. Results indicate that mitigating strategies are an integral part of the communicative process within the institutional hierarchy of a teaching hospital.
2007
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(2007): Being (im)polite in New Zealand workplaces. Māori and Pākehā leaders. In: Journal of Pragmatics 39 (4), S. 712-729. DOI: 10.1016/j.pragma.2006.11.016
DOI: https://doi.org/10.1016/j.pragma.2006.11.016 Abstract: This paper investigates the ways in which leaders in ethnically diverse workplaces in New Zealand construct themselves as effective leaders in interaction with subordinates, whilst also taking account of the politeness norms of their specific workplaces. Case studies of two leaders, one from a Pākehā and one from a Māori workplace, illustrate that shared ethnic values and attitudes impact on the behaviour of all members of the leaders’ communities of practice. The analysis of meeting openings and the use of contestive humour demonstrate that what is considered appropriate behaviour in one organisational context, and what is perceived as constituting polite behaviour by group members, may be considered inappropriate and even impolite by members of another organisation. By behaving in ways that are in accordance with the norms developed in their ‘ethnicised’ communities of practice, leaders and other organisational members reinforce, maintain and shape these politeness norms.
2006
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(2006): Breaking the rules of the game. Ethical implications for nursing practice and education. In: Nursing Science Quarterly 19 (3), S. 207-210
Abstract: Rules in games are fundamental to the ethics of practice. Rules provide a context or space where a game is defined and played. Throughout human life, games may be formalized with written and unwritten rules. Imaginations may be sparked in the creative structuring of new, informal games. Formal and informal rules can serve to provide direction for what may be viewed as decorum and appropriate behavior with professional groups. In this column, the author illuminates possible ethical meanings for rule-making and breaking with implications for nursing practice and education from a nursing theoretical perspective.
Keywords: Berufstechnik, decorum, Fehlverhalten, Gesellschaftsprofit, Gruppenverhalten / Joint Action, Intellektualtechnik, Interaktion, Medizin, Mensch-Technik-Relationen (MTR), Normen, Observablen/Kriterien für sozial angemessenes Verhalten und dessen Bewertung, Pflege, Regel, Regelwerk, Regelwerke, Soziale Rolle, Spiel, Spieltheorie, Technik, Umgangsformen, Verhalten am Arbeitsplatz, Voraussetzungen für sozial angemessenes Verhalten 2001
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Drew, Paul (2001): Talk at work. Interaction in institutional settings. Transferred to digital printing. Cambridge: Cambridge University Press (Studies in interactional sociolinguistics)
Abstract: Talk at Work is a major collection of studies of language and interaction in a wide variety of institutional and workplace settings, including doctor-patient consultations, legal hearings, mass media, job interviews, visits by health visitors, psychiatric interviews, and calls to emergency services. A theoretical overview of the distinctive contribution made by conversation analysis to our understanding of talk in institutional contexts is followed by reports of the contributors' original empirical research.
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