Alle Publikationen
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2018
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(2018): Incorporating a gender approach in the hospitality industry. Female executives’ perceptions. In: International Journal of Hospitality Management, S. 184-193. DOI: 10.1016/j.ijhm.2018.05.008
Abstract: Despite the increasing presence of women in the hospitality labour market, empirical evidence shows persistent horizontal and vertical segregation, as well as a pay gap - a situation that perpetuates lost opportunities for the industry. Based on Barbara Risman’s model “Gender as a Social Structure” as a leading reference, the paper provides a gender based approach for the hospitality industry. Risman’s three levels of analysis (Individual, Interactional and Institutional) are completed with an Intersectional level, conforming the “Gender as a Social Structure in the Hospitality Industry” model. This model aims at identifying factors that cause discrimination among female executives. The methodology is based on thirty semi-structured in-depth interviews with female executives in the Spanish hospitality industry. The results show that the influence of self-imposed barriers, gender roles, problems associated with work-life conciliation and issues related to gendered organizations are the main factors that hinder achieving gender equality.
2016
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(2016): Long-term assessment of a service robot in a hotel environment. In: Robotics and Autonomous Systems 79, S. 40-57. DOI: 10.1016/j.robot.2016.01.014
DOI: https://doi.org/10.1016/j.robot.2016.01.014 Abstract: The long term evaluation of the Sacarino robot is presented in this paper. The study is aimed to improve the robot‘s capabilities as a bellboy in a hotel; walking alongside the guests, providing information about the city and the hotel and providing hotel-related services. The paper establishes a three-stage assessment methodology based on the continuous measurement of a set of metrics regarding navigation and interaction with guests. Sacarino has been automatically collecting information in a real hotel environment for long periods of time. The acquired information has been analyzed and used to improve the robot’s operation in the hotel through successive refinements. Some interesting considerations and useful hints for the researchers of service robots have been extracted from the analysis of the results. (PsycINFO Database Record (c) 2019 APA, all rights reserved)
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