Alle Publikationen
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2015
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(2015): The landscape of impoliteness research. In: Journal of Politeness Research 11 (2), S. 329-354. DOI: 10.1515/pr-2015-0013
Abstract: This article attempts to give a state-of-the-art picture of impoliteness studies and to indicate a few prospective research directions to enrich them. It critically surveys a number of theoretical and methodological problems (impoliteness vs. rudeness; intention; sanctioned face-threat; and impoliteness strategies), as well as the paramount topics of investigation (such as disagreement; arguments; insults, taboo words; or sarcasm), and discourse domains in which impoliteness can be found. Importantly, this paper brings to focus a selection of notions central to impoliteness, albeit not yet widely recognized in the scholarship on impoliteness. These include: slurs; pejoratives; and a number of phenomena promoted by computer mediated communication (e.g., flaming or trolling).
2012
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(2012) : A Computational Approach to Etiquette and Politeness: An "Etiquette Engine™" for Cultural Interaction Training In: Society for Computer Simulation International: Proceedings of the 2007 Summer Computer Simulation Conference on Behavior Representation in Modeling and Simulation: San Diego, CA: Society for Computer Simulation International, S. 809-846
Abstract: Computational models and simulations of culture-specific social interactions are useful for a variety of applications including training, interaction or perception prediction and interpretation and even the design of machines and systems which will interact verbally with members of different cultures. To date, such models have been achieved via the scripting of specific trajectories of behaviors or, in limited instances, through very complex, “first principles” psychological models of agent motivation and goal-based behaviors. Neither of these is entirely appropriate for the production of a large series of rich and deep social interactions. We have developed a quantitative, computational implementation of a rich, universal theory of human-human “politeness” behaviors and the culture-specific interpretive frameworks for them (labeled “etiquette”) from sociology, linguistics and anthropology. This model links observable and inferred aspects of power and familiarity relationships, the degree of imposition of an act (each of which have implications for roles and intents) and the actor’s character to produce expectations about politeness behaviors. We have recently demonstrated the ability for this algorithm to produce culture-specific, politeness-appropriate utterances and perceptions of utterances in a game setting. Furthermore, our algorithmic approach to calculating culturespecific attitudes offered distinct advantages over alternate methods of producing such behaviors. Not only was it possible to more rapidly amass a much larger set of alternate trajectories through an interaction setting, but it was also possible to “swap” alternate sets of cultural knowledge to enable giving an agent alternate cultural perceptions with great ease.
Keywords: doppelter Treffer, Etikette, Etikette-Engine, Etiquette as rules of expectation, Favoriten, FTA Face Threatening Acts, Höflichkeit, Human-Computer Etiquette, Mensch-Technik-Relationen (MTR), Mensch-Technische Systeme, Miller, Modelle/Theorien, Observablen/Kriterien für sozial angemessenes Verhalten und dessen Bewertung, Realtechnik, Sozial Intelligente Agenten, Soziale Angemessenheit, Soziale Robotik, Soziosensitive Systeme, Sprachgebrauch, Status / biologische Marker, Technik, Unhöflichkeit, Volltreffer -
(2012): Appropriate behaviour across varieties of English. In: Journal of Pragmatics 44 (9), S. 1022-1037. DOI: 10.1016/j.pragma.2011.09.015
DOI: https://doi.org/10.1016/j.pragma.2011.09.015 Abstract: Corpus evidence is presented which suggests that from a first-order perspective ‘appropriateness’ and ‘inappropriateness’ are more salient notions than ‘politeness’ and ‘impoliteness’ or ‘rudeness’. It is then argued that norms of appropriate verbal behaviour in a community can be established empirically by employing experimental methods. Production questionnaire data may not reflect what participants would actually say in real life, but reveal what guides their expectations, perception and performance in a given social situation. It is shown that small talk between strangers at a party is governed by diverging norms in different national varieties of English, viz. American English, Irish English and English English. It is further shown that gender and age differences exist within a national variety and that norms of appropriate verbal behaviour seem to be subject to age-grading.
Keywords: Alter, Approriateness, Disziplin, English English, Experimental data, Gender, Gender and age variation, Höflichkeit, Höflichkeitsforschung, Im/politeness, Impoliteness, Inappropriateness, Irish English and American English, Kultur, Kulturdifferenz, Kulturelle Normen, kulturrelativ, kulturspezifisch, Kulturspezifizität, Kulturtheorie, Linguistik, Politeness, Small talk, Soziale Angemessenheit, Sprachgebrauch, Unangemessenheit, Unhöflichkeit, Variational pragmatics -
(2012): “It's rude to VP”. The cultural semantics of rudeness. In: Journal of Pragmatics 44 (9), S. 1051-1062. DOI: 10.1016/j.pragma.2012.02.002
DOI: https://doi.org/10.1016/j.pragma.2012.02.002 Abstract: Over recent years, linguists have given an increasing amount of attention to impoliteness studies (Bousfield, 2008; Culpeper et al., 2003; Kienpointner, 1997; Meier, 1995a,b; Mills, 2009). Oddly however, little attention has yet been paid to the semantics of the English word rude. Lacking precise translation equivalents in many languages, rude is a keyword revealing much about socially accepted ways of behaving in Anglo society (Wierzbicka, 1997; cf. Fox, 2004). In Australian English, as in English generally, it is the primary ethno-descriptor in the domain of “impoliteness”. This paper provides a detailed lexical semantic analysis of rude in the productive formula It's rude to VP, and also in the fixed expression rude word. The semantic explications are framed in the simple universal primes of the Natural Semantic Metalanguage (NSM) (Goddard and Wierzbicka, 2002; Peeters, 2006; Wierzbicka, 1996). The argumentation is supported by data on Australian English collected from Google searches.
2011
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. Linguistic Politeness Research Group (2011): Discursive approaches to politeness. Berlin: De Gruyter Mouton
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(2011) : Computational Models Of Etiquette And Culture In: Hayes, Caroline C.; Miller, Christopher Allan (Hg.): Human-computer etiquette: Cultural expectations and the design implications they place on computers and technology: Boca Raton, Fla.: CRC Press, S. 63-90
Abstract: Etiquette is often defined as a shared code of conduct. Social etiquette such as how to greet your new boss from Japan can be seen as a discrete set of rules that define the proper behaviors for specific situational contexts. Those who share the same etiquette model (i.e., the same rules and interpretations of these rules) may also share expectations of appropriate behaviors, and interpretations of unexpected behaviors. When people lack a shared model of etiquette, the result may be confusing, unproductive, or even dangerous interactions. Etiquette is a well studied phenomenon in linguistics and sociology; it is a vital part of communication in virtually all cultures and all types of interactions. However, what is of particular interest in the work reported throughout this volume, is the increasing evidence that people expect their interactions with computers to be very like their interactions with humans. Not only do people readily anthropomorphize technological artifacts, but they relate to them at a social level (Reeves and Nass, 1996). We propose that the concepts of etiquette can be expanded and used to design effective human-computer interactions, and predict human reactions to computer behaviors. In this chapter we present a well studied and influential body of work on politeness in human interactions, discuss its validity in human-computer interactions, present a “believability” metric, and provide examples of empirical experiments quantifying the implementations to show that models of etiquette are not only amendable to quantitative modeling and analysis, but can also predict human behavior in human– computer and computer mediated interactions. We briefly discuss a computational model of etiquette and a series of experiments that empirically validate this model, and conclude by discussing challenges of current models and future work.
Keywords: Computer Science, Computers, doppelter Treffer, Etikette, Favoriten, FTA Face Threatening Acts, Höflichkeit, Kultur, Mensch oder Maschine, Mensch-Technik-Relationen (MTR), Mensch-Technische Systeme, Modell, Modelle/Theorien, Models of Etiquette in HCIs, Realtechnik, Sozial Intelligente Agenten, Soziale Angemessenheit, Soziale Robotik, Soziosensitive Systeme, Sprachgebrauch, Technik, Überblick, Unhöflichkeit, Volltreffer 2010
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(2010): Cross-cultural variation in the perception of impoliteness. A study of impoliteness events reported by students in England, China, Finland, Germany and Turkey. In: Intercultural Pragmatics 7 (4). DOI: 10.1515/iprg.2010.027
Abstract: This paper investigates cross-cultural variation in the perception of impoliteness. It is based on 500 impoliteness events reported by students in England, China, Finland, Germany, and Turkey. The main analytical framework adopted is Spencer-Oatey's (e.g. 2000) "rapport management," covering various types of face as well as sociality rights. We offer some clarifications of this framework, and explain and demonstrate how it can be operationalized for quantitative analysis. In general, it offers a good account of our data, though accommodating ambiguous cases proved to be a major challenge. Our quantitative analysis suggests that three of the five categories of Spencer-Oatey's framework are key ones, namely, quality face, equity rights, and association rights. Furthermore, differences between our geographically separated datasets emerge. For example, the England-based data has a preponderance of impoliteness events in which quality face is violated, whereas the China-based data has a preponderance where equity rights are violated. We offer some explanations for these differences, relating them where possible to broader cultural issues.
2008
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(2008): Impoliteness in interaction. Amsterdam u.a.: Benjamins
Abstract: This study concerns the nature of impoliteness in face-to-face spoken interaction. For more than three decades many pragmatic and sociolinguistic studies of interaction have considered politeness to be one central explanatory concept governing and underpinning face-to-face interaction. Politeness' "evil twin" impoliteness has been largely neglected until only very recently. This book, the first of its kind on the subject, considers the role that impoliteness has to play by drawing extracts from a range of discourse types (car parking disputes, army and police training, police-public interactions and kitchen discourse). The study considers the triggering of impoliteness; explores the dynamic progression of impolite exchanges, and examines the way in which such exchanges come to some form of resolution. 'Face' and the linguistic sophistication and manipulation of discoursally expected norms to cause, or deflect impoliteness is also explored, as is the dynamic and sometimes hotly contested nature of an individual's socio-discoursal role.
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(2008): Impoliteness in Interaction
Abstract: This study concerns the nature of impoliteness in face-to-face spoken interaction. For more than three decades many pragmatic and sociolinguistic studies of interaction have considered politeness to be one central explanatory concept governing and underpinning face-to-face interaction. Politeness' "evil twin" impoliteness has been largely neglected until only very recently. This book, the first of its kind on the subject, considers the role that impoliteness has to play by drawing extracts from a range of discourse types (car parking disputes, army and police training, police-public interactions and kitchen discourse). The study considers the triggering of impoliteness; explores the dynamic progression of impolite exchanges, and examines the way in which such exchanges come to some form of resolution. 'Face' and the linguistic sophistication and manipulation of discoursally expected norms to cause, or deflect impoliteness is also explored, as is the dynamic and sometimes hotly contested nature of an individual's socio-discoursal role.
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Bousfield, Derek; Locher, Miriam A. (Hg.) (2008): Impoliteness in language. Studies on its interplay with power in theory and practice. Conference "Politeness: Multidisciplinary Perspectives on Language and Culture". Berlin: Mouton de Gruyter (Language, power and social process)
Abstract: The volume addresses the enormous imbalance that exists between academic interest in politeness phenomena when compared to impoliteness phenomena. Researchers working with Brown and Levinson's ([1978] 1987) seminal work on politeness rarely focused explicitly on impoliteness. As a result, only one aspect of facework/relational work has been studied in detail. Next to this research desideratum, politeness research is on the move again, with alternative conceptions of politeness to those of Brown and Levinson being further developed. In this volume researchers present, discuss and explore the concept of linguistic impoliteness, the crucial differences and interconnectedness between lay understandings of impoliteness and the academic concept within a theory of facework/relational work, as well as the exercise of power that is involved when impoliteness occurs. The authors offer solid discussions of the theoretical issues involved and draw on data from political interaction, interaction with legally constituted authorities, workplace interaction in the factory and the office, code-switching and Internet practices. The collection offers inspiration for research on impoliteness in many different research fields, such as (critical) discourse analysis, conversation analysis, pragmatics and stylistics, as well as linguistic approaches to studies in conflict and conflict resolution.
Keywords: Aufsatzsammlungen, Brown & Levinson, Disziplin, Good manners, Höflichkeit, Höflichkeitsforschung, (Im)Politeness Research, Impoliteness, Interpersonal Relations, Kongress, Linguistik, Macht, Politeness (Linguistics), Power (Social sciences), Sammelband, Soziale Angemessenheit, Sprachverhalten, Überblick, Unhöflichkeit, Zweite Welle -
(2008): Impoliteness in Language. Berlin: Walter de Gruyter GmbH & Co.KG
Abstract: The volume addresses the enormous imbalance that exists between academic interest in politeness phenomena when compared to impoliteness phenomena. Researchers working with Brown and Levinson's ([1978] 1987) seminal work on politeness rarely focused explicitly on impoliteness. As a result, only one aspect of facework/relational work has been studied in detail. Next to this research desideratum, politeness research is on the move again, with alternative conceptions of politeness to those of Brown and Levinson being further developed. In this volume researchers present, discuss and explore the concept of linguistic impoliteness, the crucial differences and interconnectedness between lay understandings of impoliteness and the academic concept within a theory of facework/relational work, as well as the exercise of power that is involved when impoliteness occurs. The authors offer solid discussions of the theoretical issues involved and draw on data from political interaction, interaction with legally constituted authorities, workplace interaction in the factory and the office, code-switching and Internet practices. The collection offers inspiration for research on impoliteness in many different research fields, such as (critical) discourse analysis, conversation analysis, pragmatics and stylistics, as well as linguistic approaches to studies in conflict and conflict resolution.
2007
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(2007): A Computational Approach to Etiquette and Politeness: An "Etiquette Engine™" for Cultural Interaction Training. In: Proceedings of the 2007 Conference on Behavior Representation In Modeling and Simulation
Abstract: Computational models and simulations of culture-specific social interactions are useful for a variety of applications including training, interaction or perception prediction and interpretation and even the design of machines and systems which will interact verbally with members of different cultures. To date, such models have been achieved via the scripting of specific trajectories of behaviors or, in limited instances, through very complex, “first principles” psychological models of agent motivation and goal-based behaviors. Neither of these is entirely appropriate for the production of a large series of rich and deep social interactions. We have developed a quantitative, computational implementation of a rich, universal theory of human-human “politeness” behaviors and the culture-specific interpretive frameworks for them (labeled “etiquette”) from sociology, linguistics and anthropology. This model links observable and inferred aspects of power and familiarity relationships, the degree of imposition of an act (each of which have implications for roles and intents) and the actor’s character to produce expectations about politeness behaviors. We have recently demonstrated the ability for this algorithm to produce culture-specific, politeness-appropriate utterances and perceptions of utterances in a game setting. Furthermore, our algorithmic approach to calculating culturespecific attitudes offered distinct advantages over alternate methods of producing such behaviors. Not only was it possible to more rapidly amass a much larger set of alternate trajectories through an interaction setting, but it was also possible to “swap” alternate sets of cultural knowledge to enable giving an agent alternate cultural perceptions with great ease.
Keywords: doppelter Treffer, Etikette, Etikette-Engine, Etiquette as rules of expectation, Favoriten, FTA Face Threatening Acts, Höflichkeit, Human-Computer Etikette, Human-Computer Etiquette, Mensch-Technik-Relationen, Mensch-Technische Systeme, Miller, Modelle/Theorien, Observablen/Kriterien für sozial angemessenes Verhalten und dessen Bewertung, Soziale Angemessenheit, Sprachgebrauch, Status / biologische Marker, Technik, Unhöflichkeit, Volltreffer 2006
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(2006): A Computational Approach to Etiquette and Politeness: Initial Test Cases. In: Proceedings of 2006 BRIMS Conference
Abstract: Characters or agents which react appropriately—-taking offense when reasonable, giving deference where appropriate, etc.-- are a fundamental need for believability and accuracy in simulations of social interactions (including culture-specific and multi-cultural interactions). This is especially true for applications where complex and realistic interactions with intelligent agents are important-- such as cross-cultural training for military personnel. We have developed a quantitative, computational implementation of a rich, universal theory of human-human “politeness” behaviors and the culture-specific interpretive frameworks for them (labeled “etiquette”) from sociology, linguistics and anthropology. This model links observable and inferred aspects of power and familiarity relationships, the degree of imposition of an act (each of which have implications for roles and intents) and the actor’s character to produce expectations about politeness behaviors. By using observations of politeness behaviors (or their lack), the same model permits inferences and updates about those attributes. We present the algorithm we have developed and describe its results in scoring the degree of politeness or rudeness across 8 test cases. We see applicability of this model to interactive agent behavior generation and adaptation through the creation of modular, cross-cultural etiquette libraries. While other methods of interactive behavior generation are available (e.g., behavior scripting) our modular, computational approach should provide substantial payoffs in terms of reducing software development costs and/orincreasing the breadth of an agent’s social interaction behaviors.
Keywords: doppelter Treffer, Etikette, Etikette-Engine, Etiquette as rules of expectation, Favoriten, FTA Face Threatening Acts, Höflichkeit, Human-Computer Etikette, Human-Computer Etiquette, Mensch-Technik-Relationen, Mensch-Technische Systeme, Miller, Modelle/Theorien, Observablen/Kriterien für sozial angemessenes Verhalten und dessen Bewertung, Soziale Angemessenheit, Sprachgebrauch, Status / biologische Marker, Technik, Unhöflichkeit, Volltreffer -
(2006) : A Computational Approach to Etiquette and Politeness: Initial Test Cases: Proceedings of 2006 BRIMS Conference, Baltimore, MD
Abstract: Characters or agents which react appropriately—-taking offense when reasonable, giving deference where appropriate, etc.-- are a fundamental need for believability and accuracy in simulations of social interactions (including culture-specific and multi-cultural interactions). This is especially true for applications where complex and realistic interactions with intelligent agents are important-- such as cross-cultural training for military personnel. We have developed a quantitative, computational implementation of a rich, universal theory of human-human “politeness” behaviors and the culture-specific interpretive frameworks for them (labeled “etiquette”) from sociology, linguistics and anthropology. This model links observable and inferred aspects of power and familiarity relationships, the degree of imposition of an act (each of which have implications for roles and intents) and the actor’s character to produce expectations about politeness behaviors. By using observations of politeness behaviors (or their lack), the same model permits inferences and updates about those attributes. We present the algorithm we have developed and describe its results in scoring the degree of politeness or rudeness across 8 test cases. We see applicability of this model to interactive agent behavior generation and adaptation through the creation of modular, cross-cultural etiquette libraries. While other methods of interactive behavior generation are available (e.g., behavior scripting) our modular, computational approach should provide substantial payoffs in terms of reducing software development costs and/orincreasing the breadth of an agent’s social interaction behaviors.
Keywords: doppelter Treffer, Etikette, Etikette-Engine, Etiquette as rules of expectation, Favoriten, FTA Face Threatening Acts, Höflichkeit, Human-Computer Etiquette, Mensch-Technik-Relationen (MTR), Mensch-Technische Systeme, Miller, Modelle/Theorien, Observablen/Kriterien für sozial angemessenes Verhalten und dessen Bewertung, Realtechnik, Sozial Intelligente Agenten, Soziale Angemessenheit, Soziale Robotik, Soziosensitive Systeme, Sprachgebrauch, Status / biologische Marker, Technik, Unhöflichkeit, Volltreffer
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